Symptoms

Consider the following scenario:

  • You have the Remote Desktop Services (RDS) role installed on a computer that is running Windows Server 2008 R2.

  • You set the user logon mode to drain mode on the computer. For example, you run the following command on the computer:

    chglogon /drain

In this scenario, the authenticated users in the Remote Desktop Users group are removed. 

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tscfgwmi.dll

6.1.7601.22298

198,656

13-Apr-2013

05:24

x64

Change.exe

6.1.7601.17514

16,896

20-Nov-2010

13:24

x64

Chglogon.exe

6.1.7601.22298

21,504

13-Apr-2013

04:11

x64

Chgport.exe

6.1.7601.17514

24,064

20-Nov-2010

13:24

x64

Chgusr.exe

6.1.7601.17514

21,504

20-Nov-2010

13:24

x64

Logoff.exe

6.1.7601.17514

21,504

20-Nov-2010

13:24

x64

Qappsrv.exe

6.1.7601.17514

23,040

20-Nov-2010

13:25

x64

Qprocess.exe

6.1.7601.17514

26,624

20-Nov-2010

13:25

x64

Query.exe

6.1.7601.17514

16,384

20-Nov-2010

13:25

x64

Reset.exe

6.1.7601.17514

16,896

20-Nov-2010

13:25

x64

Rwinsta.exe

6.1.7601.17514

21,504

20-Nov-2010

13:25

x64

Shadow.exe

6.1.7601.17514

21,504

20-Nov-2010

13:25

x64

Tscon.exe

6.1.7601.17514

22,528

20-Nov-2010

13:25

x64

Tsdiscon.exe

6.1.7601.17514

22,016

20-Nov-2010

13:25

x64

Tskill.exe

6.1.7601.17514

23,552

20-Nov-2010

13:25

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Tscfgwmi.dll

6.1.7601.22298

452,096

13-Apr-2013

04:39

IA-64

Change.exe

6.1.7601.17514

33,280

20-Nov-2010

10:22

IA-64

Chglogon.exe

6.1.7601.22298

46,080

13-Apr-2013

03:48

IA-64

Chgport.exe

6.1.7601.17514

51,200

20-Nov-2010

10:22

IA-64

Chgusr.exe

6.1.7601.17514

45,568

20-Nov-2010

10:22

IA-64

Logoff.exe

6.1.7601.17514

47,616

20-Nov-2010

10:22

IA-64

Qappsrv.exe

6.1.7601.17514

49,664

20-Nov-2010

10:23

IA-64

Qprocess.exe

6.1.7601.17514

57,856

20-Nov-2010

10:23

IA-64

Query.exe

6.1.7601.17514

32,768

20-Nov-2010

10:23

IA-64

Reset.exe

6.1.7601.17514

33,280

20-Nov-2010

10:23

IA-64

Rwinsta.exe

6.1.7601.17514

47,616

20-Nov-2010

10:23

IA-64

Shadow.exe

6.1.7601.17514

46,592

20-Nov-2010

10:23

IA-64

Tscon.exe

6.1.7601.17514

48,128

20-Nov-2010

10:23

IA-64

Tsdiscon.exe

6.1.7601.17514

48,640

20-Nov-2010

10:23

IA-64

Tskill.exe

6.1.7601.17514

50,176

20-Nov-2010

10:23

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_microsoft-windows-t..ervices-wmiprovider_31bf3856ad364e35_6.1.7601.22298_none_498e97b7aefbda73.manifest

File version

Not applicable

File size

17,000

Date (UTC)

13-Apr-2013

Time (UTC)

05:51

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.22298_none_430d5f0828fed035.manifest

File version

Not applicable

File size

15,262

Date (UTC)

15-Apr-2013

Time (UTC)

10:13

Platform

Not applicable

File name

Wow64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.22298_none_4d62095a5d5f9230.manifest

File version

Not applicable

File size

12,191

Date (UTC)

15-Apr-2013

Time (UTC)

10:13

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-t..ervices-wmiprovider_31bf3856ad364e35_6.1.7601.22298_none_ed71a029f69c7239.manifest

File version

Not applicable

File size

16,998

Date (UTC)

13-Apr-2013

Time (UTC)

05:16

Platform

Not applicable

File name

Ia64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.22298_none_e6f0677a709f67fb.manifest

File version

Not applicable

File size

15,259

Date (UTC)

15-Apr-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Wow64_microsoft-windows-t..es-commandlinetools_31bf3856ad364e35_6.1.7601.22298_none_4d62095a5d5f9230.manifest

File version

Not applicable

File size

12,191

Date (UTC)

15-Apr-2013

Time (UTC)

10:08

Platform

Not applicable


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