This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Customer history look up fails in POS when the customer's OS locale setting uses comma as a decimal separator.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

61,136

20-Nov-2012

00:38

x86

Axupdate.exe

Not Applicable

61,120

20-Nov-2012

00:38

x86

Licensetermsar.rtf

Not Applicable

2,173

20-Nov-2012

00:38

Not Applicable

Licensetermscs.rtf

Not Applicable

91,247

20-Nov-2012

00:38

Not Applicable

Licensetermsda.rtf

Not Applicable

101,181

20-Nov-2012

00:38

Not Applicable

Licensetermsde.rtf

Not Applicable

116,642

20-Nov-2012

00:38

Not Applicable

Licensetermsen.rtf

Not Applicable

102,374

20-Nov-2012

00:38

Not Applicable

Licensetermses.rtf

Not Applicable

96,985

20-Nov-2012

00:38

Not Applicable

Licensetermset.rtf

Not Applicable

102,895

20-Nov-2012

00:38

Not Applicable

Licensetermsfi.rtf

Not Applicable

106,101

20-Nov-2012

00:38

Not Applicable

Licensetermsfr.rtf

Not Applicable

130,011

20-Nov-2012

00:38

Not Applicable

Licensetermshu.rtf

Not Applicable

93,010

20-Nov-2012

00:38

Not Applicable

Licensetermsis.rtf

Not Applicable

36,458

20-Nov-2012

00:38

Not Applicable

Licensetermsit.rtf

Not Applicable

115,086

20-Nov-2012

00:38

Not Applicable

Licensetermsja.rtf

Not Applicable

105,917

20-Nov-2012

00:38

Not Applicable

Licensetermslt.rtf

Not Applicable

122,674

20-Nov-2012

00:38

Not Applicable

Licensetermslv.rtf

Not Applicable

105,401

20-Nov-2012

00:38

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,700

20-Nov-2012

00:38

Not Applicable

Licensetermsnl.rtf

Not Applicable

110,040

20-Nov-2012

00:38

Not Applicable

Licensetermspl.rtf

Not Applicable

116,322

20-Nov-2012

00:38

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,514

20-Nov-2012

00:38

Not Applicable

Licensetermsru.rtf

Not Applicable

148,577

20-Nov-2012

00:38

Not Applicable

Licensetermssv.rtf

Not Applicable

115,453

20-Nov-2012

00:38

Not Applicable

Licensetermsth.rtf

Not Applicable

153,768

20-Nov-2012

00:38

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,245

20-Nov-2012

00:38

Not Applicable

Dynamicsax2012r2-kb2860080-foundation.axmodel

6.2.1000.1612

13,040

10-Jun-2013

13:59

Not Applicable

Dynamicsax2012r2-kb2860080-syplabels.axmodel

6.2.1000.1612

3,599,088

10-Jun-2013

13:59

Not Applicable

Axsetupsp.exe

6.2.1000.1154

1,391,280

02-Jun-2013

07:10

x86

Axutillib.dll

6.2.120.0

929,968

10-Jun-2013

13:59

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

01-Nov-2012

05:00

x86

Axsetupsp.resources.dll

6.2.147.8303

387,776

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

371,392

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

383,680

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

395,968

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

387,776

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

379,584

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

395,968

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

375,488

10-Jun-2013

13:58

x86

Axsetupsp.resources.dll

6.2.147.8303

416,448

10-Jun-2013

13:59

x86

Axsetupsp.resources.dll

6.2.147.8303

371,392

10-Jun-2013

13:58

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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