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We need to make sure that our articles are optimized for search engines like Google and Bing. That means when our customers are looking for Help on a feature, related articles on our site, which cover the customers search intent surface to the top. 

  • Read the topic title for the customer intent. For example, if the topic title is “Save a document to OneDrive”, use the keywords “Save”, “Save a document”, “Save to OneDrive” in Google to see if the topic shows at the top of Google search results.

  • Open the app the topic applies to. For example, if the topic applies to Word 2016, then open Word 2016.

  • Open the Help Viewer in the app. To open the Help Viewer:

    • Windows PC:

      In Office 2016: Press F1 or click the lightbulb box (also known as the Tell me box), type some keywords from the title of the article, and then click Get help on…

      In Office 2010 and 2013: In Office 2010 to Office 2013: Press F1 or access the help from the ? button in the upper right corner of the app, and search for some keywords from the title of the article.

    • Mac:

      Click Help > <app> Help.

  • Type the keywords in the topic title in the in-app Help Viewer search file and see if the topic shows in the top three search results.

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