Symptoms

When you use Microsoft BizTalk in Windows Server 2008 Service Pack 2 (SP2), it stops responding intermittently.

Cause

If any DLL uses the WPP_INIT_TRACING macro in the DLLMain, it can lead to a deadlock condition when loading that DLL. In this case, the DLL that was using the macro was Kerberos.dll. This can affect any process. In this case, it affects the BizTalk Microsoft Management Console (MMC).

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running the following operating system:

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600 2.23xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23323

49,152

06-Feb-2014

02:42

x86

Ntdll.dll

6.0.6002.23323

1,206,192

06-Feb-2014

13:12

x86

Ntkrnlpa.exe

6.0.6002.23323

3,608,000

06-Feb-2014

03:09

Not applicable

Ntoskrnl.exe

6.0.6002.23323

3,555,776

06-Feb-2014

03:09

Not applicable

Smss.exe

6.0.6002.23323

64,512

06-Feb-2014

01:18

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23323

85,504

06-Feb-2014

03:44

x64

Ntdll.dll

6.0.6002.23323

1,579,088

06-Feb-2014

13:08

x64

Ntoskrnl.exe

6.0.6002.23323

4,661,696

06-Feb-2014

04:18

x64

Smss.exe

6.0.6002.23323

75,776

06-Feb-2014

02:01

x64

Ntvdm64.dll

6.0.6002.23323

16,384

06-Feb-2014

03:48

x64

Wow64.dll

6.0.6002.23323

234,496

06-Feb-2014

03:50

x64

Wow64cpu.dll

6.0.6002.23323

17,408

06-Feb-2014

03:50

x64

Wow64win.dll

6.0.6002.23323

301,568

06-Feb-2014

03:50

x64

Ntdll.dll

6.0.6002.23323

1,164,992

06-Feb-2014

13:08

x86

Acwow64.dll

6.0.6002.23323

43,008

06-Feb-2014

02:41

x86

Instnm.exe

6.0.6002.23323

7,680

06-Feb-2014

01:18

x86

Ntvdm64.dll

6.0.6002.23323

14,336

06-Feb-2014

02:44

x86

Setup16.exe

3.1.0.1918

26,112

06-Feb-2014

01:18

x86

User.exe

6.0.6002.23323

2,560

06-Feb-2014

01:18

x86

Wow32.dll

6.0.6002.23323

5,120

06-Feb-2014

02:46

x86

For all supported IA64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23323

148,480

06-Feb-2014

02:17

IA-64

Ntdll.dll

6.0.6002.23323

2,544,040

06-Feb-2014

13:02

IA-64

Ntoskrnl.exe

6.0.6002.23323

9,460,672

06-Feb-2014

02:50

IA-64

Smss.exe

6.0.6002.23323

159,232

06-Feb-2014

00:53

IA-64

Ia32exec.bin

6.5.6524.0

8,262,048

15-Mar-2011

07:45

Not applicable

Ntvdm64.dll

6.0.6002.23323

27,648

06-Feb-2014

02:19

IA-64

Wow64.dll

6.0.6002.23323

524,288

06-Feb-2014

02:21

IA-64

Wow64cpu.dll

6.0.6002.23323

43,008

06-Feb-2014

02:21

IA-64

Wow64win.dll

6.0.6002.23323

617,984

06-Feb-2014

02:21

IA-64

Wowia32x.dll

6.5.6563.0

88,576

06-Feb-2014

02:21

IA-64

Ntdll.dll

6.0.6002.23323

1,164,992

06-Feb-2014

13:02

x86

Acwow64.dll

6.0.6002.23323

43,008

06-Feb-2014

02:41

x86

Instnm.exe

6.0.6002.23323

7,680

06-Feb-2014

01:18

x86

Ntvdm64.dll

6.0.6002.23323

14,336

06-Feb-2014

02:44

x86

Setup16.exe

3.1.0.1918

26,112

06-Feb-2014

01:18

x86

User.exe

6.0.6002.23323

2,560

06-Feb-2014

01:18

x86

Wow32.dll

6.0.6002.23323

5,120

06-Feb-2014

02:46

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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