Symptoms

You print a document that contains gradient-filled images by using certain applications on a computer that is running Windows 7 or Windows Server 2008 R2. However, black shapes are printed instead of the gradient-filled images.

For example, in Windows PowerPoint 2010, you try to print a file that contains gradient-filled images by using the "2 Slides - Handouts (2 slides per page)" option. In this scenario, black shapes replace the gradient-filled images in the print output. 

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.20908

2,337,792

24-Feb-2011

03:43

x86

Win32k.sys

6.1.7601.21667

2,338,816

24-Feb-2011

03:22

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.20908

3,131,904

24-Feb-2011

04:04

x64

Win32k.sys

6.1.7601.21667

3,131,392

24-Feb-2011

03:50

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Win32k.sys

6.1.7600.20908

7,414,784

24-Feb-2011

03:32

IA-64

Win32k.sys

6.1.7601.21667

7,411,712

24-Feb-2011

03:15

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about a similar issue in Windows Vista or in Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:

971248 The print output shows black rectangles if you print a document that contains some images on a computer that is running Windows Vista or Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,773

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

X86_6737fa4c95b49192ef2073b75c391ef6_31bf3856ad364e35_6.1.7600.20908_none_291325de8f0f9f48.manifest

File version

Not applicable

File size

694

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

X86_adcbd5e77df111a51ef8189802641f34_31bf3856ad364e35_6.1.7601.21667_none_63b7eb4647b7a5b5.manifest

File version

Not applicable

File size

694

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_b9acf66514b45d3b.manifest

File version

Not applicable

File size

42,086

Date (UTC)

24-Feb-2011

Time (UTC)

06:23

Platform

Not applicable

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_bb5171b3120c5a4f.manifest

File version

Not applicable

File size

42,086

Date (UTC)

24-Feb-2011

Time (UTC)

05:43

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_18feb33e491306d8796daa01cdccdf00_31bf3856ad364e35_6.1.7601.21667_none_e79e152079405c8a.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_3ad10f6e657a889973a890b22e4a12af_31bf3856ad364e35_6.1.7600.20908_none_6559bec18e4247f7.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_41d1189b5f2fe499c9e3601805b28120_31bf3856ad364e35_6.1.7600.20908_none_a6a94834c1375a1b.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_71e2863e68e5992921e8e4a8cdf90f44_31bf3856ad364e35_6.1.7601.21667_none_475193a15e39687c.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_a99230c82bd010ca035b2a110cda342d_31bf3856ad364e35_6.1.7600.20908_none_708573ee791338c8.manifest

File version

Not applicable

File size

1,038

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_fed88a8f1fbd8fcfe21a039ad8d506a0_31bf3856ad364e35_6.1.7601.21667_none_acdf6bf12b67357c.manifest

File version

Not applicable

File size

1,038

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_15cb91e8cd11ce71.manifest

File version

Not applicable

File size

42,090

Date (UTC)

24-Feb-2011

Time (UTC)

07:06

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_17700d36ca69cb85.manifest

File version

Not applicable

File size

42,090

Date (UTC)

24-Feb-2011

Time (UTC)

06:56

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,059

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_20203c3b0172906c.manifest

File version

Not applicable

File size

4,178

Date (UTC)

24-Feb-2011

Time (UTC)

06:13

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_21c4b788feca8d80.manifest

File version

Not applicable

File size

4,178

Date (UTC)

24-Feb-2011

Time (UTC)

05:34

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_04595fc31d46b4860535193365eb0049_31bf3856ad364e35_6.1.7601.21667_none_3ce3c6bf7ac3da14.manifest

File version

Not applicable

File size

696

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Ia64_41d1189b5f2fe499c9e3601805b28120_31bf3856ad364e35_6.1.7600.20908_none_4a8c50a708d7f1e1.manifest

File version

Not applicable

File size

697

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Ia64_71e2863e68e5992921e8e4a8cdf90f44_31bf3856ad364e35_6.1.7601.21667_none_eb349c13a5da0042.manifest

File version

Not applicable

File size

697

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Ia64_d8000e85a6b28088a8f599ba2f3c9fb5_31bf3856ad364e35_6.1.7600.20908_none_e7521fa48e1772e0.manifest

File version

Not applicable

File size

696

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_b9ae9a5b14b26637.manifest

File version

Not applicable

File size

42,088

Date (UTC)

24-Feb-2011

Time (UTC)

07:09

Platform

Not applicable

File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_bb5315a9120a634b.manifest

File version

Not applicable

File size

42,088

Date (UTC)

24-Feb-2011

Time (UTC)

06:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,169

Date (UTC)

24-Feb-2011

Time (UTC)

19:42

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_20203c3b0172906c.manifest

File version

Not applicable

File size

4,178

Date (UTC)

24-Feb-2011

Time (UTC)

06:13

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_21c4b788feca8d80.manifest

File version

Not applicable

File size

4,178

Date (UTC)

24-Feb-2011

Time (UTC)

05:34

Platform

Not applicable

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