General FAQ
Commercial Campaigns are offered both Globally and Locally and provide Partners additional opportunities to earn incentives outside the Global Programs. These Partners are required to provide banking information to enable incentive earnings to be paid via wire transfer.
The Dashboard is located at https://partner.microsoft.com
It is recommended to use Microsoft Edge, Chrome or Firefox on the site. Please do not use Internet Explorer as all the functionality will not be available.
It is not required to be the Global Admin. The MPN Admin can invite other users to register if required to become the Incentives Admin whereas the Global Admin can set up new user accounts. To manage your Company’s incentives through the tool you do not need to be the Global Admin.
There is an online support service if you encounter any issue within the Incentives section of the Dashboard – see the support option (? Icon) in the top right. Alternatively there is a chat option in the lower right if you click on https://partner.microsoft.com/Support/
You can also contact PDEHelp@microsoft.com for support. Please only send queries about the enrolment process to this email address. They will not be able to advise on payments.
Enrolling for Incentives (with MPN ID)
Microsoft will send an invitation to the MPN Admin of the eligible MPNLocationID to start the process. This email will be sent from Microsoft Partner Center <msftpc@microsoft.com> Subject: Partner Incentive Enrollment Invitation
You will also see a notice on the home page in Partner Center with the text: “Your Company has been invited to enroll in Incentive Programs”. Note once you click on that message you can’t see it again but the Admin can still start the process by going to User Management to assign the newly available Incentive Roles to the appropriate users.
Only the role of Incentives Admin can do this on your Company’s behalf.
The MPN/Account Admin can assign him or herself and/or a colleague to be the Incentives Admin.
There is also a role called Incentives User. This person can view Incentive earnings and payment details and reports but will not be able to edit bank and tax details.
To make payments to your Company’s bank account we will need the applicable information, so please ensure you have this on hand when enrolling in Retail Indirect. Depending on your location you may need to provide the IBAN, Sort Code, BIC or SWIFT or Bank codes. The beneficiary name for the account is also required, i.e. the contact person should the bank have any questions. The prompts on the screen will guide you depending on your location.
Please select the disbursement currency used by Microsoft to make payments. If your local currency is different and you select it then the payment will be made in that currency using an exchange rate as set monthly by Microsoft. The partner is responsible for any changes in value due to the currency selected.
Depending on where your company is located this may be your VAT number, EIN number, or the relevant national tax identification number. The prompts on the screen will guide you.
To ensure privacy and security of your Company’s data Microsoft does not wish to expose that data while copying it to the new tool. This is also a good opportunity to ensure the data is complete and accurate.
It is the Company’s responsibility to ensure that the role of Incentives Admin - who has the permissions to edit this information - is only given to appropriate employees.
When enrolling in Campaigns Program, you will be able to select existing bank and tax details that have been registered for other programs if applicable. If this is the first time enrolling for an incentives program, you will not be able to select an existing registration and you will be required to enter in your bank and tax details.
You won’t see Incentives in the menu on the left side panel until the MPN Admin has activated Incentives by setting up at least one Incentive Admin. This option can only be activated after the MPN Location ID is confirmed back to Microsoft and the support team invites your location to enrol for Incentives. Note only the Account Admin and Incentives roles will see the Incentives option on the left side menu bar.
All eligible Partners (with an active agreement) will have their enrolment for Incentives in Partner Center rolled forward into the next fiscal year by Microsoft. No action is required by the Partner.
All MPN members by default are included in the Azure program and are welcome to enroll if they meet the eligibility requirement - which includes Silver or Gold MPN membership. See more information at https://support.microsoft.com/en-ie/help/3073460/can-i-join-the-microsoft-azure-incentives-program
