Symptoms

Assume that you try to print or view a print preview of a webpage in Internet Explorer 8 on a computer that is running Windows 7 or Windows Server 2008 R2. However, the attempt is unsuccessful. Additionally, you receive the following script error message:

Line: 2032
Char: 1
Error: Unspecified error.
Code: 0 URL: res://ieframe.dll/preview.js

Cause

This issue occurs because the Low folder in the %userprofile%\AppData\Local\Temp directory folder is missing, or the Low folder is not assigned the appropriate permissions or attributes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 SP1

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pac 1 (SP1)


For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information noteImportant Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Iertutil.dll

8.0.7600.21421

2,077,696

10-Jan-2013

04:41

x86

Sqmapi.dll

6.1.7600.16385

189,440

14-Jul-2009

01:16

x86

Iertutil.dll

8.0.7601.22214

2,078,208

10-Jan-2013

04:47

x86

Sqmapi.dll

6.1.7601.17514

189,952

20-Nov-2010

12:21

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Iertutil.dll

8.0.7600.21421

2,463,744

10-Jan-2013

05:45

x64

Sqmapi.dll

6.1.7600.16385

235,008

14-Jul-2009

01:41

x64

Iertutil.dll

8.0.7601.22214

2,458,624

10-Jan-2013

05:36

x64

Sqmapi.dll

6.1.7601.17514

244,736

20-Nov-2010

13:27

x64

Iertutil.dll

8.0.7600.21421

2,077,696

10-Jan-2013

04:41

x86

Sqmapi.dll

6.1.7600.16385

189,440

14-Jul-2009

01:16

x86

Iertutil.dll

8.0.7601.22214

2,078,208

10-Jan-2013

04:47

x86

Sqmapi.dll

6.1.7601.17514

189,952

20-Nov-2010

12:21

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Iertutil.dll

8.0.7600.21421

2,953,728

10-Jan-2013

04:39

IA-64

Sqmapi.dll

6.1.7600.16385

591,872

14-Jul-2009

01:49

IA-64

Iertutil.dll

8.0.7601.22214

2,955,264

10-Jan-2013

04:35

IA-64

Sqmapi.dll

6.1.7601.17514

592,384

20-Nov-2010

10:28

IA-64

Iertutil.dll

8.0.7600.21421

2,077,696

10-Jan-2013

04:41

x86

Sqmapi.dll

6.1.7600.16385

189,440

14-Jul-2009

01:16

x86

Iertutil.dll

8.0.7601.22214

2,078,208

10-Jan-2013

04:47

x86

Sqmapi.dll

6.1.7601.17514

189,952

20-Nov-2010

12:21

x86


Workaround

To work around this issue, see the following Microsoft Knowledge Base article:

973479 Unable to print or view the print preview of a webpage in Internet Explorer

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7 and of Windows Server 2008 R2

File name

X86_76827352f638991bbfc0689050bd13ac_31bf3856ad364e35_8.0.7600.21421_none_45ec1a79f621a385.manifest

File version

Not applicable

File size

707

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

X86_f535acf416bbd22870450a450cf0f391_31bf3856ad364e35_8.0.7601.22214_none_3e0bdea211b58e28.manifest

File version

Not applicable

File size

707

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:24

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_4ec23eb49c39be042240a829f3036289_31bf3856ad364e35_8.0.7600.21421_none_aa36e50ecaf33f2a.manifest

File version

Not applicable

File size

1,062

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_76827352f638991bbfc0689050bd13ac_31bf3856ad364e35_8.0.7600.21421_none_a20ab5fdae7f14bb.manifest

File version

Not applicable

File size

709

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_909e4b7a8c5c80e8a081f0f8452fbdea_31bf3856ad364e35_8.0.7600.21421_none_c9557776239af064.manifest

File version

Not applicable

File size

711

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_a22ec25fc32d16720bccc5ac44cd26dd_31bf3856ad364e35_8.0.7601.22214_none_b09b26f8ca9e2f77.manifest

File version

Not applicable

File size

711

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_d12768c22fd95c5a1a8a0ebf04bb399b_31bf3856ad364e35_8.0.7601.22214_none_5fbde5e9e8f5cd13.manifest

File version

Not applicable

File size

1,062

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_f535acf416bbd22870450a450cf0f391_31bf3856ad364e35_8.0.7601.22214_none_9a2a7a25ca12ff5e.manifest

File version

Not applicable

File size

709

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_bf19479b3627dbd0.manifest

File version

Not applicable

File size

4,632

Date (UTC)

10-Jan-2013

Time (UTC)

18:28

Platform

Not applicable

File name

Amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_c10d756b334377d0.manifest

File version

Not applicable

File size

4,632

Date (UTC)

10-Jan-2013

Time (UTC)

18:28

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:28

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:28

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_6f83cbb3e1cffdc3ad7de9751178462e_31bf3856ad364e35_8.0.7600.21421_none_310ba61515cbdb78.manifest

File version

Not applicable

File size

1,060

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Ia64_a74f7f3e3652914ec7a44330a8268f86_31bf3856ad364e35_8.0.7601.22214_none_e5c63f7bceb25766.manifest

File version

Not applicable

File size

1,060

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Ia64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62fc500d7dc87396.manifest

File version

Not applicable

File size

4,631

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

Ia64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64f07ddd7ae40f96.manifest

File version

Not applicable

File size

4,631

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7600.21421_none_62faac177dca6a9a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable

File name

X86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.22214_none_64eed9e77ae6069a.manifest

File version

Not applicable

File size

4,630

Date (UTC)

10-Jan-2013

Time (UTC)

18:20

Platform

Not applicable


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