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After you migrate users from Microsoft Exchange on-premises to Exchange Online, they can't see free/busy information. You can verify that they are experiencing the issue by running the following cmdlet:

Get-organizationrelationship "name of org relationship of cloud to on-prem" | test-organizationrelationship -useridentity

The result resembles the following: 

RunspaceId  : RunSpaceID
Identity    :
Id          : FailureToGetDelegationToken
Status      : Error
Description : Failed to get delegation token: <S:Fault xmlns:S=""><S:Code><S:Value>S:Sender</S:Value><S:Subcode><S:Value>wst:FailedAuthentication</S:Value></S:Subcode></S:Code><S:Reason><S:Text
              xml:lang="en-US">Authentication Failure</S:Text></S:Reason><S:Detail><psf:error
              xmlns:psf=""><psf:value>0x80048827</psf:value><psf:internalerror><psf:code>0x80041084</psf:code><psf:text>The password has to be changed.
             < /psf:text></psf:internalerror><psf:flowurl>;seclog=10&pp
              Microsoft.Exchange.Net.WSTrust.SoapFaultException: Soap fault exception received.
                 at Microsoft.Exchange.Net.WSTrust.SoapClient.Invoke(IEnumerable`1 headers, XmlElement bodyContent)
                 at Microsoft.Exchange.Net.WSTrust.SecurityTokenService.IssueToken(DelegationTokenRequest request, XmlTextWriter debugStream)
                 at Microsoft.Exchange.Management.Sharing.TestOrganizationRelationship.GetDelegationToken().
IsValid     : True
ObjectState : New


This issue occurs if you can't set the ForceChangePassword parameter to false on the cloud authentication platform.


To fix this issue, run the following cmdlet:

Set-MsolUserPassword -UserPrincipalName -ForceChangePassword $false

Still need help? Go to Microsoft Community.

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