Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Last Updated: March 24, 2021

Note: This issue is specific to customers in China

ISSUE

When you're prompted to sign in or create a new Microsoft account during Office activation, a blank screen is displayed, and activation cannot complete.

STATUS: INVESTIGATING

The Office team is investigating the issue and will update this article when more information is available.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Office users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

Facebook LinkedIn Email

Need more help?

Want more options?

Discover Community

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Microsoft 365 subscription benefits

Microsoft 365 training

Microsoft security

Accessibility center

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Ask the Microsoft Community

Microsoft Tech Community

Windows Insiders

Microsoft 365 Insiders

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×