Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Last Updated: March 16, 2020

ISSUE

When you create a new email, you are not able to view or pick an email account in the From drop down.  This issue will occur if the Outlook profile contains either a POP or IMAP account.

This issue occurs for users on Insider Channels:

  • Beta Channel Version 2004 Build 12703.20010

  • Current Channel (Preview) Version 2003 Build 12624.20176

STATUS: FIXED

To update to the fixed version, select File, Office Account, Update Options, Update Now.

The issue is fixed for Beta Channel Version 2004 Build 12711.20000

The issue is fixed for Current Channel (Preview) Version 2003 Build 12624.20224

WORKAROUND:

The Outlook Team has released fixed versions.  Until you can update use the following workarounds:

  • Use Outlook Web Access or web mail for your email provider to send emails.

  • If you need to send email from an Exchange account or a distribution alias, create a new Outlook Profile and put the Exchange account in that profile. Create an Outlook profile

  • Switch to a non-Insider channel such as Current Channel. Change the update channel

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Find out how

See Also

Fixes or workarounds for recent issues in Outlook

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×