Symptoms

This issue occurs if the application is based on Microsoft Component Services (COM+) and is registered as single-threaded in Windows 7, Windows Server 2008 R2, Windows Vista, or Windows Server 2008. Eventually, the application may freeze. 

Cause

This issue occurs because Object Contexts sometimes aren't released.

Resolution

To fix this issue, we have released a hotfix for Windows 7, Windows Server 2008 R2, Windows Vista, and Windows Server 2008.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, install Service Pack 1 in Windows 7 or Windows Server 2008 R2. Or, install Service Pack 2 for Windows Vista and for Windows Server 2008.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces hotfix 2545479.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.23xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.1.7601.18952

1,414,656

06-Aug-2015

17:44

x86

Ole32.dll

6.1.7601.23155

1,414,656

06-Aug-2015

17:38

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.1.7601.18952

2,087,424

06-Aug-2015

18:04

x64

Ole32.dll

6.1.7601.23155

2,086,912

06-Aug-2015

18:06

x64

Ole32.dll

6.1.7601.18952

1,414,656

06-Aug-2015

17:44

x86

Ole32.dll

6.1.7601.23155

1,414,656

06-Aug-2015

17:38

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.1.7601.18952

4,938,240

06-Aug-2015

17:05

IA-64

Ole32.dll

6.1.7601.23155

4,938,752

06-Aug-2015

17:09

IA-64

Ole32.dll

6.1.7601.18952

1,414,656

06-Aug-2015

17:44

x86

Ole32.dll

6.1.7601.23155

1,414,656

06-Aug-2015

17:38

x86

Windows Vista and Windows Server 2008 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.0.600 2.23xxx

    Windows Vista or Windows Server 2008

    SP2

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.0.6002.23776

1,317,376

07-Aug-2015

15:32

x86

For all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.0.6002.23776

1,915,904

07-Aug-2015

15:25

x64

Ole32.dll

6.0.6002.23776

1,317,376

07-Aug-2015

15:32

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ole32.dll

6.0.6002.23776

4,183,552

07-Aug-2015

15:04

IA-64

Ole32.dll

6.0.6002.23776

1,317,376

07-Aug-2015

15:32

x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_717beb689ac0e8e8954cff601ca90337_31bf3856ad364e35_6.1.7601.18952_none_4aa89c3ffc560ba8.manifest

File version

Not applicable

File size

706

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

X86_e14e50053d614c297f0955242e85f41f_31bf3856ad364e35_6.1.7601.23155_none_eac46e0f69b204f4.manifest

File version

Not applicable

File size

706

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.18952_none_adf7c1d350b5c4e2.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:10

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.23155_none_ae84379e69d0e3f3.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:06

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_45aef1a697edb21414e12b93404338c5_31bf3856ad364e35_6.1.7601.18952_none_dd11ff9c9fcdf847.manifest

File version

Not applicable

File size

710

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Amd64_5bb19367b9e82c4f713db873bf80fe8f_31bf3856ad364e35_6.1.7601.23155_none_d76ea4cbf5a86e40.manifest

File version

Not applicable

File size

710

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Amd64_898e60dd09de9d55d06508de61e97688_31bf3856ad364e35_6.1.7601.18952_none_d965218ce1e7506a.manifest

File version

Not applicable

File size

1,060

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Amd64_cc4d8e8dd7c9824bec88e1be69c12be7_31bf3856ad364e35_6.1.7601.23155_none_9b13d970daab83ca.manifest

File version

Not applicable

File size

1,060

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.18952_none_0a165d5709133618.manifest

File version

Not applicable

File size

2,472

Date (UTC)

06-Aug-2015

Time (UTC)

18:32

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.23155_none_0aa2d322222e5529.manifest

File version

Not applicable

File size

2,472

Date (UTC)

06-Aug-2015

Time (UTC)

18:35

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.18952_none_adf7c1d350b5c4e2.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:10

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.23155_none_ae84379e69d0e3f3.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:06

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_6857c58bddbec2b174f6d8c0151c3157_31bf3856ad364e35_6.1.7601.23155_none_672f415f97ddc47f.manifest

File version

Not applicable

File size

1,058

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Ia64_74590994bdcaf91076ec9fec45808e05_31bf3856ad364e35_6.1.7601.18952_none_091bc76bfcb07fd9.manifest

File version

Not applicable

File size

1,058

Date (UTC)

07-Aug-2015

Time (UTC)

01:47

Platform

Not applicable

File name

Ia64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.18952_none_adf965c950b3cdde.manifest

File version

Not applicable

File size

2,470

Date (UTC)

06-Aug-2015

Time (UTC)

18:03

Platform

Not applicable

File name

Ia64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.23155_none_ae85db9469ceecef.manifest

File version

Not applicable

File size

2,470

Date (UTC)

06-Aug-2015

Time (UTC)

17:52

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.18952_none_adf7c1d350b5c4e2.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:10

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.23155_none_ae84379e69d0e3f3.manifest

File version

Not applicable

File size

2,468

Date (UTC)

06-Aug-2015

Time (UTC)

18:06

Platform

Not applicable

Additional file information for Windows Vista and for Windows Server 2008


Additional files for all supported x86-based versions of Windows Vista and for Windows Server 2008

File property

Value

File name

X86_a92b29043f604164cfebe937f156189f_31bf3856ad364e35_6.0.6002.23776_none_187c06fc6f8d9c23.manifest

File version

Not applicable

File size

706

Date (UTC)

07-Aug-2015

Time (UTC)

18:55

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.23776_none_ae4802a508c8b113.manifest

File version

Not applicable

File size

8,846

Date (UTC)

07-Aug-2015

Time (UTC)

15:46

Platform

Not applicable


Additional files for all supported x64-based versions of Windows Vista and for Windows Server 2008

File property

Value

File name

Amd64_5d6a914c89f754596a00ef3caba24c65_31bf3856ad364e35_6.0.6002.23776_none_d8dabe41bf46d1d0.manifest

File version

Not applicable

File size

1,060

Date (UTC)

07-Aug-2015

Time (UTC)

18:55

Platform

Not applicable

File name

Amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.23776_none_0a669e28c1262249.manifest

File version

Not applicable

File size

8,892

Date (UTC)

07-Aug-2015

Time (UTC)

15:40

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.23776_none_ae4802a508c8b113.manifest

File version

Not applicable

File size

8,846

Date (UTC)

07-Aug-2015

Time (UTC)

15:46

Platform

Not applicable


Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_6c4bdccaac90e6ef09ec69c401b60ffb_31bf3856ad364e35_6.0.6002.23776_none_4234eb355601fa63.manifest

File version

Not applicable

File size

1,058

Date (UTC)

07-Aug-2015

Time (UTC)

18:55

Platform

Not applicable

File name

Ia64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.23776_none_ae49a69b08c6ba0f.manifest

File version

Not applicable

File size

8,868

Date (UTC)

07-Aug-2015

Time (UTC)

15:20

Platform

Not applicable

File name

X86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.0.6002.23776_none_ae4802a508c8b113.manifest

File version

Not applicable

File size

8,846

Date (UTC)

07-Aug-2015

Time (UTC)

15:46

Platform

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×