Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.


Consider the following scenario:

  • You use a Windows 7 Automated Installation Kit (AIK) technician computer to apply a 64-bit Windows 7 Service Pack 1 (SP1)-based image to a drive.

  • You install two or more Windows 7 SP1 language packs.

  • You install Internet Explorer 10 prerequisites on the drive, and then you install the English version of Internet Explorer 10.

  • You install the language packs for Internet Explorer 10 that match the language packs that are installed in Windows 7.

  • You build an image from the Windows system, and you configure the image to be bootable.

  • You apply the image to a computer, and then you try to start the computer.

In this scenario, you receive the following error message upon the first attempt to start the computer:

Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.

If you restart the computer, you receive the following error message shortly afterward:

Windows Setup could not configure Windows to run on this computer’s hardware.

After this occurs, the computer cannot be recovered.


This issue occurs because Internet Explorer 10 registers components for a 32-bit operating system in a 64-bit operating system. Therefore, Windows cannot call these components during the Out of Box Experience (OOBE) wizard.


Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:

  • This update was first included in the following security update:

    2870699 MS13-069: Cumulative security update for Internet Explorer: September 10, 2013
    Note To resolve this issue, preinstall the update to the Windows 7-based image during the last step when you create the image.

  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:


To work around this issue, follow these steps after the image is built, but before starting the computer for the first time:

  1. Take the write permissions of the following three registry keys:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize

  2. Change the location of the iesysprep.dll file from the SysWOW64 folder to the System32 folder in the three registry subkeys.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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