Deleting a document in the Payment Application screen can cause the Batch.DepositAmt not to equal the Batch.CrTot

This article provides a solution to prevent a suspended batch when you delete a document from the Payment Application (08.030) screen.

Applies to:   Microsoft Dynamics SL 2011, Microsoft Dynamics SL 2011 Service Pack 1, Microsoft Dynamics SL 2011 Service Pack 2
Original KB number:   3060638

Symptoms

In the Payment Application (08.030) screen, when you create a batch with multiple documents and then delete one of those documents and save, it can cause the Batch.DepositAmt not to equal the Batch.CrTot. Which prevents the batch from being released.

Workaround

There are two workarounds for this problem:

Workaround 1

After you delete the document from the batch, don't save when the Customer ID field is blank, just close out of the screen. Then relaunch the screen and display the batch in order to release it.

Workaround 2

After you delete the document from the batch, use the navigational arrows to cycle back to the previously entered payment. Then save or release this batch.