Summary

This article describes the Microsoft Lync Server 2013 Backup Service issue that is fixed in the cumulative update that is dated January 2014. The version number of this update is 5.0.8308.577.

Introduction

The cumulative update resolves the following issue:

2912334 Event ID 57006 is logged when you cannot restart the Lync Server 2013 front-end service

More Information

Microsoft Download Center

To install the cumulative update for Lync Server 2013 Backup Service, use one of the following methods.

Method 1: Cumulative Server Update Installer

The Cumulative Server Update Installer applies all updates for the appropriate server role in one operation. To use the Cumulative Server Update Installer, follow these steps.

Note If User Account Control (UAC) is turned on, you must start the Cumulative Server Update Installer by using elevated permissions to make sure that all updates are installed correctly.

  1. Download the Cumulative Server Update Installer. To do this, go to the following Microsoft Download Center website:
    Download Download the update package now.

  2. Run the Cumulative Server Update Installer by using the user interface (UI) or by using a command line.

    Note When you click Install Updates, the UI indicates which updates are installed.

    To run the Cumulative Server Update Installer, run the following command:LyncServerUpdateInstaller.exe Notes The following text describes parameters that you can use together with the LyncServerUpdateInstaller.exe command:

    • The /silentmode switch applies all applicable updates in the background.

    • The /silentmode /forcereboot switch applies all applicable updates in the background. Additionally, the switch automatically restarts the server at the end of the installation process if this is necessary.

    • The /extractall switch extracts the updates from the installer and saves the updates in a subfolder that is named "Extracted." The subfolder is in the folder in which you ran the command.

After you run the Cumulative Server Update Installer, you must update all the applicable back-end servers. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

2809243 Updates for Lync Server 2013

Method 2: Microsoft Update

The update is also available from the Microsoft Update website.

Note After you install this update by using Microsoft Update, you must update the databases on the back-end servers. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

2809243 Updates for Lync Server 2013

Prerequisites

There are no prerequisites for installing this cumulative update.

Registry information

To use one of the cumulative updates in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this cumulative update.

Update package installation information

To apply this cumulative update, run BackupService.msp on computers that are running the following server role:

  • Lync Server 2013 - Standard Edition Server

  • Lync Server 2013 - Enterprise Edition - Front End Server

Removal information

To remove this cumulative update, use the Add or Remove Programs item in Control Panel.

When you install the update, insert the source CD or provide the path where the source files can be found if you are prompted to do this.

This cumulative update may not contain all the files that you must have to fully update a product to the latest build. This cumulative update contains only the files that you must have to correct the issues that are listed in this article.

After the cumulative update is installed, the global version of this cumulative update has the file attributes, or a later version of the file attributes, that are listed in the following table:

File name

File version

File size

Date

Time

Platform

File_lyncbackupservice.exe

5.0.8308.577

560,344

03-Dec-2013

17:06

x86

File_lyncbackupservice_resources_dll_de_de

5.0.8308.577

25,856

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_es_es

5.0.8308.577

26,368

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_fr_fr

5.0.8308.577

26,368

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_it_it

5.0.8308.577

26,368

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_ja_jp

5.0.8308.577

26,880

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_ko_kr

5.0.8308.577

25,856

03-Dec-2013

17:07

Not Applicable

File_lyncbackupservice_resources_dll_pt_br

5.0.8308.577

25,856

03-Dec-2013

17:08

Not Applicable

File_lyncbackupservice_resources_dll_ru_ru

5.0.8308.577

27,904

03-Dec-2013

17:08

Not Applicable

File_lyncbackupservice_resources_dll_zh_cn

5.0.8308.577

25,344

03-Dec-2013

17:08

Not Applicable

File_lyncbackupservice_resources_dll_zh_tw

5.0.8308.577

25,344

03-Dec-2013

17:07

Not Applicable


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about the latest updates for Lync Server 2013, click the following article number to view the article in the Microsoft Knowledge Base:

2809243 Updates for Lync Server 2013

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