Summary

This article describes the Microsoft Word 2010 issues that are fixed in the hotfix package that is dated December 13, 2011.

INTRODUCTION

Issues that this hotfix package fixes

  • Consider the following scenario:

    • Word 2010 is running behind some applications. For example, Outlook 2010 and Windows Internet Explorer are running in the foreground.

    • You use Windows Explorer to open a Word 2010 document.


    In this situation, the document does not come to the foreground. This issue occurs if a dialog box is open in Word 2010 when you open the document.


  • Consider the following scenario. You insert an IncludePicture field into a Word 2010 document that has the Data not stored with document and Preserve formatting during updates options enabled. You resize the picture. After you save and close the document, you reopen the document and press F9 to update the picture. In this situation, the picture is resized to its original size. 

  • After you open an email message that uses Baltic (ISO) code, you cannot paste HTML content into a new email message in Outlook 2010. Additionally, you do not receive a warning message when the paste operation fails.

  • Consider the following scenario:

    • You have an HTML file that contains a hyperlink.

    • The hyperlink is separated into two lines. For example, the HTML file contains the following HTML code: 

      <html>
      <body>
      <a href="http://www.bing
      .com?q=sanfrancisco">Hellp</a>
      </body>
      </html>
    • You try to open the HTML file in Word 2010.


    In this scenario, the hyperlink cannot be opened in Word 2010. Additionally, the hyperlink address remains separated.

  • Assume that you have multiple Outlook profiles, and Outlook 2010 is not started. When you try to send a document as an attachment in Word 2010, the operation fails. Additionally, you receive the following error message:

    Word couldn't send mail because of MAPI failure: "Login failure".

  • When you set a password for a Word 2010 document and then try to save the document to a USB flash drive, the save operation fails and you receive the following error message:

    Word cannot complete the save due to a file permission error.

  • Assume that you create a document that contains a special character at the beginning of some text, and you save the document as a .doc file in Word 2010. For example, the special character is "Ω". When you insert the text from the document into another Word 2010 document, the text is displayed incorrectly. 

    Note This issue occurs when the Track Changes feature is enabled and the User Name field is updated.

  • 2597038 A hotfix is available that lets users disable the functions of Personal Stationery dialog box in Outlook 2010

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by these problems, we recommend that you wait for the next software update that contains this hotfix.


If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.


Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.


The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


x86 versions

Download information

File name

File version

File size

Date

Time

Office2010-kb2597054-fullfile-x86-glb.exe

14.0.6114.5000

51,504,496

19-Nov-11

10:30


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Kb2428677-x-none.msp

Not Applicable

8,667,648

18-Nov-11

22:06

Word-x-none.msp

Not Applicable

71,368,704

18-Nov-11

22:07


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:


 Word-x-none.msp information

File name

File version

File size

Date

Time

Winword.exe

14.0.6114.5000

1,423,640

18-Nov-11

12:31

Wordcnv.dll

14.0.6114.5000

5,467,928

18-Nov-11

15:34

Wordicon.exe

14.0.6009.1000

1,858,400

20-Oct-10

5:35

Wwlib.dll

14.0.6114.5000

19,396,376

18-Nov-11

12:31


x64 versions

Download information

File name

File version

File size

Date

Time

Office2010-kb2597054-fullfile-x64-glb.exe

14.0.6114.5000

52,257,208

19-Nov-11

11:07


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Kb2428677-x-none.msp

Not Applicable

10,649,600

18-Nov-11

22:20

Word-x-none.msp

Not Applicable

66,330,624

18-Nov-11

22:20


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

 Word-x-none.msp information

File name

File version

File size

Date

Time

Winword.exe

14.0.6114.5000

1,424,664

18-Nov-11

12:43

Wordcnv.dll

14.0.6114.5000

6,820,120

18-Nov-11

15:33

Wordicon.exe

14.0.6009.1000

1,858,400

20-Oct-10

5:36

Wwlib.dll

14.0.6114.5000

25,132,824

18-Nov-11

12:43


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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