Symptoms

After you perform the push-button reset features on a Windows 8.1-based device, you cannot update drivers and firmware.

Cause

This issue occurs because a driver or firmware dependency is added to Windows 8.1. After you perform the push-button reset features, the new value cannot be handled correctly.

Resolution

To resolve this issue, install the update that is described in this article.

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the device after you apply this update.

Update replacement information

This update does not replace a previously released update.


The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information notes

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately┬áin the "Additional file information for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Winload.efi

6.3.9600.16496

763,424

20-Dec-2013

06:07

Not applicable

Winload.efi

6.3.9600.16496

763,424

20-Dec-2013

06:07

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Winload.efi

6.3.9600.16496

1,382,208

20-Dec-2013

08:26

Not applicable

Winload.exe

6.3.9600.16496

1,271,664

20-Dec-2013

08:26

x86

Winload.efi

6.3.9600.16496

1,382,208

20-Dec-2013

08:26

Not applicable

Winload.exe

6.3.9600.16496

1,271,664

20-Dec-2013

08:26

x86

Winresume.efi

6.3.9600.16452

1,261,320

30-Oct-2013

23:39

Not applicable

Winresume.exe

6.3.9600.16452

1,159,080

30-Oct-2013

23:39

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Winload.efi

6.3.9600.16496

1,643,584

20-Dec-2013

10:18

Not applicable

Winload.exe

6.3.9600.16496

1,507,704

20-Dec-2013

10:18

x64

Winload.efi

6.3.9600.16496

1,643,584

20-Dec-2013

10:18

Not applicable

Winload.exe

6.3.9600.16496

1,507,704

20-Dec-2013

10:18

x64

Winresume.efi

6.3.9600.16452

1,476,184

31-Oct-2013

00:33

Not applicable

Winresume.exe

6.3.9600.16452

1,345,536

31-Oct-2013

00:33

x64


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about push-button reset features, go to the following Microsoft website:

General information about push-button reset features

Additional file information

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