Symptoms

Consider the following scenario:

  • You have one or more network adapters installed on a computer that is running one of the following operating systems:

    • Windows Vista

    • Windows Server 2008

    • Windows 7

    • Windows Server 2008 R2

    • Windows 8

    • Windows Server 2012

  • The display names of the network adapters are changed. For example, the device driver is updated.

  • You add new network adapters to the computer. The new network adapters are of the same make and model as the original network adapters.

In this scenario, duplicate friendly names of the original network adapters are displayed in Device Manager.

For example, you have two network adapters installed on a computer. Before you update the driver, Device Manager shows the following:

  • <Network adapter name>

  • <Network adapter name> #2

After the driver is updated, the names of the network adapters are changed to the following in Device Manager:

  • <Network adapter new name>

  • <Network adapter new name> #2

After you add new network adapters that are of the same make and model, Device Manager shows the following:

  • <Network adapter new name>

  • <Network adapter new name> #2

  • <Network adapter new name> #3

  • <Network adapter new name> #4

  • <Network adapter new name> #5

  • <Network adapter new name> #6

  • <Network adapter new name>

  • <Network adapter new name> #2

In this scenario, Device Manager displays duplicate friendly names of the original network adapters.

Resolution

Hotfix information

After you apply this hotfix, you may need to uninstall and reinstall the device (the network adapter) that is showing duplicate friendly names of network adapters.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note If you are obtaining this required hotfix for Windows 8 RTM and Windows Server 2012 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix470767" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.

Note If you are obtaining this required hotfix for Windows 7 and Windows Server 2008 R2 SP1 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix469689" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 SP2

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

  • Windows 8

  • Windows Server 2012

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    23xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.0.6002.23159

387,584

11-Jul-2013

09:48

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.0.6002.23159

505,344

11-Jul-2013

10:29

x64

Netcfgx.dll

6.0.6002.23159

387,584

11-Jul-2013

09:48

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.0.6002.23159

1,007,616

11-Jul-2013

09:17

IA-64

Netcfgx.dll

6.0.6002.23159

387,584

11-Jul-2013

09:48

x86

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.18439

407,040

08-Apr-2014

02:07

x86

Netcfgx.dll

6.1.7601.22650

403,968

08-Apr-2014

02:13

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.18439

520,192

08-Apr-2014

02:34

x64

Netcfgx.dll

6.1.7601.22650

517,632

08-Apr-2014

02:32

x64

Netcfgx.dll

6.1.7601.18439

407,040

08-Apr-2014

02:07

x86

Netcfgx.dll

6.1.7601.22650

403,968

08-Apr-2014

02:13

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.18439

1,047,040

08-Apr-2014

01:42

IA-64

Netcfgx.dll

6.1.7601.22650

1,039,872

08-Apr-2014

01:38

IA-64

Netcfgx.dll

6.1.7601.18439

407,040

08-Apr-2014

02:07

x86

Netcfgx.dll

6.1.7601.22650

403,968

08-Apr-2014

02:13

x86

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.2.9200.20760

351,232

28-Jun-2013

03:42

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.2.9200.20760

455,680

28-Jun-2013

08:15

x64

Netcfgx.dll

6.2.9200.20760

351,232

28-Jun-2013

03:42

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

1,924

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

X86_e00cae168178f14ad48c7f56f84f238d_31bf3856ad364e35_6.0.6002.23159_none_40c5ddd7d22a299a.manifest

File version

Not Applicable

File size

710

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest

File version

Not Applicable

File size

21,154

Date (UTC)

11-Jul-2013

Time (UTC)

10:33

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_1ebd6f39b7df4c016f35e50af3c7b073_31bf3856ad364e35_6.0.6002.23159_none_2e022a09f546795a.manifest

File version

Not Applicable

File size

1,068

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_9c767382f449ad8c.manifest

File version

Not Applicable

File size

20,863

Date (UTC)

11-Jul-2013

Time (UTC)

11:21

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,936

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest

File version

Not Applicable

File size

21,154

Date (UTC)

11-Jul-2013

Time (UTC)

10:33

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_fb7e5c1a793899e86ff20268e3e5deaf_31bf3856ad364e35_6.0.6002.23159_none_9ef9c6d053812faf.manifest

File version

Not Applicable

File size

1,066

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_40597bf53bea4552.manifest

File version

Not Applicable

File size

20,841

Date (UTC)

11-Jul-2013

Time (UTC)

10:17

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,255

Date (UTC)

12-Jul-2013

Time (UTC)

08:21

Platform

Not Applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest

File version

Not Applicable

File size

21,154

Date (UTC)

11-Jul-2013

Time (UTC)

10:33

Platform

Not Applicable

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_0ec32d2a0fc1de33172722644ebc1617_31bf3856ad364e35_6.1.7601.22650_none_995c4a8b1ff69c0e.manifest

File version

Not applicable

File size

710

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

X86_89d4bfdb65efd465d044e1075670fc66_31bf3856ad364e35_6.1.7601.18439_none_e5ebd88755ce79af.manifest

File version

Not applicable

File size

710

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:35

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:40

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_69046fa39f473fcb4bdc3cd3aa753f5b_31bf3856ad364e35_6.1.7601.18439_none_3bbb486b2990cd14.manifest

File version

Not applicable

File size

714

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Amd64_ab997e717ae1ce04ebab301fbc436691_31bf3856ad364e35_6.1.7601.22650_none_749eb55b05f08582.manifest

File version

Not applicable

File size

1,068

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Amd64_ac90e037017d25bd57b2f20aa085060d_31bf3856ad364e35_6.1.7601.22650_none_975be12bb5da844d.manifest

File version

Not applicable

File size

714

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Amd64_edc0109db9897f33a81dde394d129d0f_31bf3856ad364e35_6.1.7601.18439_none_9c84901046f442a5.manifest

File version

Not applicable

File size

1,068

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_9c2a35bf3c3323de.manifest

File version

Not applicable

File size

10,591

Date (UTC)

08-Apr-2014

Time (UTC)

03:03

Platform

Not applicable

File name

Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_9c9531fe556914a2.manifest

File version

Not applicable

File size

10,591

Date (UTC)

08-Apr-2014

Time (UTC)

03:00

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:35

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:40

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_2c1c529e3fca10d95fdc38d4c14606dd_31bf3856ad364e35_6.1.7601.22650_none_31c1acd2d28fbe71.manifest

File version

Not applicable

File size

1,066

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Ia64_73b8dad2008037284913e6054b3d70a9_31bf3856ad364e35_6.1.7601.18439_none_d7fe9daca64d8e75.manifest

File version

Not applicable

File size

1,066

Date (UTC)

08-Apr-2014

Time (UTC)

07:53

Platform

Not applicable

File name

Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400d3e3183d3bba4.manifest

File version

Not applicable

File size

10,588

Date (UTC)

08-Apr-2014

Time (UTC)

02:26

Platform

Not applicable

File name

Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_40783a709d09ac68.manifest

File version

Not applicable

File size

10,588

Date (UTC)

08-Apr-2014

Time (UTC)

02:31

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:35

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest

File version

Not applicable

File size

10,585

Date (UTC)

08-Apr-2014

Time (UTC)

02:40

Platform

Not applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Update.mum

File version

Not Applicable

File size

2,007

Date (UTC)

28-Jun-2013

Time (UTC)

17:27

Platform

Not Applicable

File name

X86_1cd805072f38f7f89c05066b859ceb19_31bf3856ad364e35_6.2.9200.20760_none_65ca2da19990104e.manifest

File version

Not Applicable

File size

710

Date (UTC)

28-Jun-2013

Time (UTC)

17:27

Platform

Not Applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_3b5b34720fff8550.manifest

File version

Not Applicable

File size

13,190

Date (UTC)

28-Jun-2013

Time (UTC)

04:23

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File name

Amd64_3ed17fb0ebb11d43d87e0d8c0d1c338b_31bf3856ad364e35_6.2.9200.20760_none_c251f65415104190.manifest

File version

Not Applicable

File size

714

Date (UTC)

28-Jun-2013

Time (UTC)

17:28

Platform

Not Applicable

File name

Amd64_f3d7127fd831745fa2daa411eac72b87_31bf3856ad364e35_6.2.9200.20760_none_f71976e2517b0263.manifest

File version

Not Applicable

File size

1,068

Date (UTC)

28-Jun-2013

Time (UTC)

17:28

Platform

Not Applicable

File name

Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_9779cff5c85cf686.manifest

File version

Not Applicable

File size

13,196

Date (UTC)

28-Jun-2013

Time (UTC)

09:22

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,469

Date (UTC)

28-Jun-2013

Time (UTC)

17:28

Platform

Not Applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_3b5b34720fff8550.manifest

File version

Not Applicable

File size

13,190

Date (UTC)

28-Jun-2013

Time (UTC)

04:23

Platform

Not Applicable


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×