Applies ToDynamics AX 2009 Service Pack 1 Financials Accounts Receivable

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

At the commit of transaction enclosing the super() call in SalesFormLetter_Invoice\insertJournal, the Application\ttsNotifyPreCommit is called which in turn calls the inventory standard costing update methods which throw update conflicts when using multi-threaded batch. Since the credit card operation is in the same transaction as the super() call, the credit card is captured multiple times due to the retry logic when handling update conflict exception.

Resolution

Separated the super() call and the credit card capture logic in separate transactions.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment. For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not Applicable

62,120

29-Aug-2013

09:41

x86

Kb2883917-glp-cons.cab

Not Applicable

4,642,075

29-Aug-2013

09:41

Not Applicable

Kb2883917-glp-ee.cab

Not Applicable

5,490,136

29-Aug-2013

09:41

Not Applicable

Kb2883917-glp-il.cab

Not Applicable

413,778

29-Aug-2013

09:41

Not Applicable

Kb2883917-glp-tr.cab

Not Applicable

1,654,718

29-Aug-2013

09:41

Not Applicable

Kb2883917-syp-cons.cab

Not Applicable

5,823,871

29-Aug-2013

09:41

Not Applicable

Kb2883917-syp-ee.cab

Not Applicable

5,773,963

29-Aug-2013

09:41

Not Applicable

Kb2883917-syp-il.cab

Not Applicable

5,491,644

29-Aug-2013

09:41

Not Applicable

Kb2883917-syp-syp.cab

Not Applicable

5,489,457

29-Aug-2013

09:41

Not Applicable

Kb2883917-syp-tr.cab

Not Applicable

5,620,908

29-Aug-2013

09:41

Not Applicable

Licensetermsar.rtf

Not Applicable

101,414

18-Aug-2013

21:38

Not Applicable

Licensetermscs.rtf

Not Applicable

92,705

18-Aug-2013

21:38

Not Applicable

Licensetermsda.rtf

Not Applicable

102,543

18-Aug-2013

21:38

Not Applicable

Licensetermsde.rtf

Not Applicable

119,313

18-Aug-2013

21:38

Not Applicable

Licensetermsen.rtf

Not Applicable

111,795

18-Aug-2013

21:38

Not Applicable

Licensetermses.rtf

Not Applicable

98,313

18-Aug-2013

21:38

Not Applicable

Licensetermset.rtf

Not Applicable

104,484

18-Aug-2013

21:38

Not Applicable

Licensetermsfi.rtf

Not Applicable

107,418

18-Aug-2013

21:38

Not Applicable

Licensetermsfr.rtf

Not Applicable

133,197

18-Aug-2013

21:38

Not Applicable

Licensetermshe-il.rtf

Not Applicable

4,258

18-Aug-2013

21:38

Not Applicable

Licensetermshu.rtf

Not Applicable

94,304

18-Aug-2013

21:38

Not Applicable

Licensetermsis.rtf

Not Applicable

36,112

18-Aug-2013

21:38

Not Applicable

Licensetermsit.rtf

Not Applicable

117,765

18-Aug-2013

21:38

Not Applicable

Licensetermsja.rtf

Not Applicable

107,092

18-Aug-2013

21:38

Not Applicable

Licensetermslt.rtf

Not Applicable

125,197

18-Aug-2013

21:38

Not Applicable

Licensetermslv.rtf

Not Applicable

106,681

18-Aug-2013

21:38

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

118,245

18-Aug-2013

21:38

Not Applicable

Licensetermsnl.rtf

Not Applicable

112,657

18-Aug-2013

21:38

Not Applicable

Licensetermspl.rtf

Not Applicable

118,887

18-Aug-2013

21:38

Not Applicable

Licensetermspt-br.rtf

Not Applicable

102,982

18-Aug-2013

21:38

Not Applicable

Licensetermsru.rtf

Not Applicable

151,400

18-Aug-2013

21:38

Not Applicable

Licensetermssv.rtf

Not Applicable

117,960

18-Aug-2013

21:38

Not Applicable

Licensetermsth.rtf

Not Applicable

156,708

18-Aug-2013

21:38

Not Applicable

Licensetermstr.rtf

Not Applicable

105,693

18-Aug-2013

21:38

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

100,528

18-Aug-2013

21:38

Not Applicable

Axsetupsp.exe

5.0.1100.45

1,637,040

29-Aug-2013

09:41

x86

Cabextractor.dll

Not Applicable

19,632

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

539,328

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

539,328

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

539,328

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1500.1212

16,320

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

543,424

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

535,232

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

547,520

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

559,808

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

531,136

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

18-Aug-2013

21:53

x86

Axsetupsp.resources.dll

5.0.1100.40

527,040

29-Aug-2013

09:41

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

18-Aug-2013

21:53

x86

Cabextractor.dll

Not Applicable

23,216

29-Aug-2013

09:41

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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