Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You add the computer to a Windows 2000 domain.

  • You run a program that calls the LookupAccountName function to retrieve a security identifier (SID) for an account.

In this scenario, the LookupAccountName function does not retrieve the SID and you receive the following error message:

Error 1789

ERROR_TRUSTED_RELATIONSHIP_FAILURE The trust relationship between this workstation and the primary domain failed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Cng.sys

6.1.7600.16385

369,568

14-Jul-2009

01:17

x86

Ksecdd.sys

6.1.7600.16385

67,664

14-Jul-2009

01:20

x86

Ksecpkg.sys

6.1.7600.20571

133,704

10-Nov-2009

07:03

x86

Lsasrv.dll

6.1.7600.20571

1,037,312

10-Nov-2009

06:57

x86

Lsasrv.mof

Not Applicable

13,780

10-Jun-2009

21:33

Not Applicable

Lsass.exe

6.1.7600.16385

22,528

14-Jul-2009

01:14

x86

Secur32.dll

6.1.7600.16385

22,016

14-Jul-2009

01:16

x86

Sspicli.dll

6.1.7600.16385

99,840

14-Jul-2009

01:16

x86

Sspisrv.dll

6.1.7600.16385

15,360

14-Jul-2009

01:16

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cng.sys

6.1.7600.16385

460,504

14-Jul-2009

01:43

x64

Ksecdd.sys

6.1.7600.16385

95,312

14-Jul-2009

01:48

x64

Ksecpkg.sys

6.1.7600.20571

153,160

10-Nov-2009

08:00

x64

Lsasrv.dll

6.1.7600.20571

1,446,912

10-Nov-2009

07:52

x64

Lsasrv.mof

Not Applicable

13,780

10-Jun-2009

20:52

Not Applicable

Lsass.exe

6.1.7600.16385

31,232

14-Jul-2009

01:39

x64

Secur32.dll

6.1.7600.16385

28,160

14-Jul-2009

01:41

x64

Sspicli.dll

6.1.7600.16385

136,192

14-Jul-2009

01:41

x64

Sspisrv.dll

6.1.7600.16385

28,672

14-Jul-2009

01:41

x64

Lsasrv.mof

Not Applicable

13,780

22-Jul-2009

23:19

Not Applicable

Secur32.dll

6.1.7600.20571

22,016

10-Nov-2009

06:57

x86

Sspicli.dll

6.1.7600.20571

96,768

10-Nov-2009

06:55

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Cng.sys

6.1.7600.16385

787,736

14-Jul-2009

01:52

IA-64

Ksecdd.sys

6.1.7600.16385

179,264

14-Jul-2009

01:58

IA-64

Ksecpkg.sys

6.1.7600.20571

307,288

10-Nov-2009

06:24

IA-64

Lsasrv.dll

6.1.7600.20571

2,654,720

10-Nov-2009

06:14

IA-64

Lsasrv.mof

Not Applicable

13,780

10-Jun-2009

20:57

Not Applicable

Lsass.exe

6.1.7600.16385

56,320

14-Jul-2009

01:44

IA-64

Secur32.dll

6.1.7600.16385

48,640

14-Jul-2009

01:48

IA-64

Sspicli.dll

6.1.7600.16385

275,456

14-Jul-2009

01:49

IA-64

Sspisrv.dll

6.1.7600.16385

45,056

14-Jul-2009

01:49

IA-64

Lsasrv.mof

Not Applicable

13,780

22-Jul-2009

23:19

Not Applicable

Secur32.dll

6.1.7600.20571

22,016

10-Nov-2009

06:57

x86

Sspicli.dll

6.1.7600.20571

96,768

10-Nov-2009

06:55

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the LookupAccountName function, visit the following Microsoft Developer Network (MSDN) web site:

http://msdn.microsoft.com/en-us/library/aa379159%28VS.85%29.aspx

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_for_kb976494_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,947

Date (UTC)

10-Nov-2009

Time (UTC)

10:45

File name

X86_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_a6b14e5ad737e94b.manifest

File version

Not Applicable

File size

103,660

Date (UTC)

10-Nov-2009

Time (UTC)

10:47

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_02cfe9de8f955a81.manifest

File version

Not Applicable

File size

103,664

Date (UTC)

10-Nov-2009

Time (UTC)

10:50

File name

Package_for_kb976494_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,181

Date (UTC)

10-Nov-2009

Time (UTC)

10:45

File name

Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_0d249430c3f61c7c.manifest

File version

Not Applicable

File size

86,382

Date (UTC)

10-Nov-2009

Time (UTC)

07:12

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_a6b2f250d735f247.manifest

File version

Not Applicable

File size

103,662

Date (UTC)

10-Nov-2009

Time (UTC)

10:45

File name

Package_for_kb976494_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,683

Date (UTC)

10-Nov-2009

Time (UTC)

10:45

File name

Wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20571_none_0d249430c3f61c7c.manifest

File version

Not Applicable

File size

86,382

Date (UTC)

10-Nov-2009

Time (UTC)

07:12

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