Consider the following scenario:

  • You log on to a computer that is running Windows 8.1.

  • Before the "Host Process for Setting Synchronization" (SettingSyncHost.exe) process closes its database, you generalize the system by running the following command:

    Sysprep.exe /generalize /oobe /shutdown /unattend:CopyProfileUnattend.xmlFor example, the CopyProfileUnattend.xml file contains the following code:

    <?xml version="1.0" encoding="utf-8"?> 
    <unattend xmlns="urn:schemas-microsoft-com:unattend">
    <settings pass="specialize">
    <component name="component name processorArchitecture="amd64" publicKeyToken="PublicKeyToken"language="neutral" versionScope="versionScope" xmlns:wcm="">
    </unattend>language="neutral" versionScope="xmlns:wcm" xmlns:xsi="xmlns:xsi">
    </unattend>language="neutral" versionScope="versionScope"xmlns:wcm="xmlns:wcm" xmlns:xsi="xmlns:xsi">
  • A user logs on to the computer.

  • The user tries to install an app from Windows Store.

In this scenario, the app installation fails, and error 8e5e0530 occurs. Additionally, lots of errors are generated in the Application log, such as "C:\Users\Administrator\... while the account doesn't exist."


Update information

To resolve this issue, install update rollup 2919394. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:

2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.

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