Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8.1 or Windows Server 2012 R2.

  • You have a video or audio file that is placed in the "C:\Users\<user_name>" directory.

  • You use the IThumbnailProvider::GetThumbnail method to obtain a thumbnail of this file.

In this scenario, error "E_NOTIMPL" occurs, and you cannot retrieve the thumbnail.

Resolution

To resolve this issue, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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