Timeout expired error when you pass a document through eConnect in Microsoft Dynamics GP

This article provides a resolution for the issue that you receive a Timeout expired error when trying to pass a document through eConnect in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   936943

Symptoms

When you pass a document through eConnect in Microsoft Dynamics GP, you receive the following error message:

Microsoft.GreatPlains.eConnect Version=9.0.0.0 .Net SqlClient Data Provider The Microsoft Distributed Transaction Coordinator (MS DTC) has canceled the distributed transaction. at Microsoft.GreatPlains.eConnect.eConnectMethods.ExecStoredProcedures(String xml) at Microsoft.GreatPlains.eConnect.eConnectMethods.eConnect_EntryPoint(String ConnectionString, ConnectionStringType ConnectionType, String sXML, SchemaValidationType ValidationType, String eConnectSchema) For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp." or " Microsoft.GreatPlains.eConnect Version=9.0.0.0 .Net SqlClient Data Provider Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at Microsoft.GreatPlains.eConnect.eConnectMethods.ExecStoredProcedures(String xml) at Microsoft.GreatPlains.eConnect.eConnectMethods.eConnect_EntryPoint(String ConnectionString, ConnectionStringType ConnectionType, String sXML, SchemaValidationType ValidationType, String eConnectSchema) For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp.

Resolution

To resolve this problem, follow these steps:

  1. Select Start, select Settings, select Control Panel, and then select Administrative Tools.

  2. Double-click Component Services.

  3. Expand Component Services, and then expand Computers.

  4. Right-click My Computer, and then select Properties.

  5. On the Options tab, enter 0 in the Transaction timeout box.

    Note

    Zero is considered infinite.

  6. Select OK.

  7. Try to pass the document through eConnect.