Error message when you try to schedule a shadow copy task in Windows Server 2012 R2 or in Windows Server 2012

Symptoms

Assume that you have a Windows Server 2012 R2-based or Windows Server 2012-based failover cluster that uses the Windows Volume Shadow Copy feature. You try to schedule a shadow copy task. For example, in Windows Explorer, you right-click a shared disk, and then you click Properties. Under the Shadow Copies tab, you select the shared disk, and then you click Enable.

In this situation, the shadow copy task is not created immediately. After some time, you receive an error message that resembles the following:

Failed to create a default schedule for creating shadow copies of volume xx. Error 0x80070102: The wait operation timed out


Note

  • The shadow copy task may be created after several hours.

  • You may receive another error message that resembles the following:

    0x80004005: Unspecified error

Cause

This issue occurs because a worker thread incorrectly maintains a slim reader/writer (SRW) lock when the worker thread is in sleep state. Therefore, the listener thread cannot obtain the lock to push the work item into the queue.

Resolution

To resolve this issue in Windows Server 2012 R2, install update rollup 2887595. 

To resolve this issue in Windows Server 2012, install update rollup 2903938, or install the hotfix that is described in this article.


Update information for Windows Server 2012 R2

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

Update information for Windows Server 2012

For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2903938 Windows RT, Windows 8, and Windows Server 2012 update rollup: December 2013

Hotfix information for Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix or the update, you must be running Windows Server 2012 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.2.9200.16727

2,457,088

30-Sep-2013

23:01

x64

Clusres.dll

6.2.9200.20838

2,464,256

30-Sep-2013

23:28

x64

Clusapi.dll

6.2.9200.16726

374,784

30-Sep-2013

23:01

x64

Resutils.dll

6.2.9200.16727

626,688

30-Sep-2013

23:01

x64

Clusapi.dll

6.2.9200.20836

372,224

30-Sep-2013

23:28

x64

Resutils.dll

6.2.9200.20838

626,688

30-Sep-2013

23:28

x64

Clusapi.dll

6.2.9200.16726

302,080

30-Sep-2013

23:34

x86

Resutils.dll

6.2.9200.16727

488,960

30-Sep-2013

23:34

x86

Clusapi.dll

6.2.9200.20836

302,080

30-Sep-2013

23:37

x86

Resutils.dll

6.2.9200.20838

488,960

30-Sep-2013

23:38

x86




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File property

Value

File name

Amd64_073b82fecd8ede240da36f58b6a15025_31bf3856ad364e35_6.2.9200.20838_none_20afd5f73a22107e.manifest

File version

Not applicable

File size

1,076

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_4ba27ce793638a2c8a3769bbe527084d_31bf3856ad364e35_6.2.9200.16727_none_6c2fcf7942387178.manifest

File version

Not applicable

File size

715

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_75136f64560fc32262244a64666ff5f1_31bf3856ad364e35_6.2.9200.20838_none_a224dbef5e72e93d.manifest

File version

Not applicable

File size

715

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_8508de71e869d5c89a4dcfb4f9c02641_31bf3856ad364e35_6.2.9200.16727_none_79d29909447f2dd1.manifest

File version

Not applicable

File size

1,076

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_c3951724ab04ce7146d6eea0cccfbad4_31bf3856ad364e35_6.2.9200.20838_none_3c2f43f39bfefc49.manifest

File version

Not applicable

File size

718

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_ee3dd6eb25d9fa7afb8f991ba0538604_31bf3856ad364e35_6.2.9200.16727_none_be907214e2fc6f14.manifest

File version

Not applicable

File size

718

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.2.9200.16727_none_19e82e8e268c17fa.manifest

File version

Not applicable

File size

2,732

Date (UTC)

01-Oct-2013

Time (UTC)

02:33

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.2.9200.20838_none_1a67fbb73fb0ed0c.manifest

File version

Not applicable

File size

2,732

Date (UTC)

01-Oct-2013

Time (UTC)

01:46

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.16727_none_ea5517cec1f06b25.manifest

File version

Not applicable

File size

3,269

Date (UTC)

01-Oct-2013

Time (UTC)

02:33

Platform

Not applicable

File name

Amd64_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.20838_none_ead4e4f7db154037.manifest

File version

Not applicable

File size

3,269

Date (UTC)

01-Oct-2013

Time (UTC)

01:46

Platform

Not applicable

File name

Package_1_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

1,795

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_1_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,520

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_2_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

1,801

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_2_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,523

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_3_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,467

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_3_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

3,438

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_4_for_kb2894464_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,032

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_4_for_kb2894464~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,995

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_for_kb2894464_rtm_bf~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

3,311

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Package_for_kb2894464_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

3,389

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

2,646

Date (UTC)

01-Oct-2013

Time (UTC)

10:08

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.16727_none_8e367c4b0992f9ef.manifest

File version

Not applicable

File size

3,265

Date (UTC)

01-Oct-2013

Time (UTC)

00:47

Platform

Not applicable

File name

X86_microsoft-windows-f..rcluster-clientcore_31bf3856ad364e35_6.2.9200.20838_none_8eb6497422b7cf01.manifest

File version

Not applicable

File size

3,265

Date (UTC)

01-Oct-2013

Time (UTC)

00:16

Platform

Not applicable


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