Symptom

When trying to change the option “Enable Learning Path Authoring” to Yes, you encounter the following error:


“Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization’s Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.”

Cause

This error occurs if the “Use custom Help for customizable entities” option is enabled in System Settings.

Resolution

Disable the “Use custom Help for customizable entities” option in System Settings:


  1. Access the Dynamics 365 web application as a user with the System Administrator role.

  2. Navigate to Settings, Administration, and then click System Settings.

  3. Within the Set custom Help URL section, set the Use custom Help for customizable entities option to No.

  4. Click OK.

  5. Refresh your browser.


Now you can try setting the Enable Learning Path Authoring option to Yes:


  1. Make sure you refreshed your web browser.

  2. Navigate to Settings, Administration, and then click System Settings.

  3. Within the Set custom Help URL section, set the Enable Learning Path Authoring option to Yes.

  4. Click OK.






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