Error when previewing a scan using Windows Fax and Scan: "An error occurred while setting scanner properties"

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Applies To

Windows 7 Starter Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Enterprise Windows 7 Ultimate

Symptoms

Consider the following scenario:

You are using Windows Fax and Scan on a Windows 7-based computer.
You begin a new scan and then select Feeder(Scan both sides) for duplex-mode scanning.
You select Preview to preview the scan.

In this scenario, the preview scanning may fail, and you receive the following error message:

An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.

Cause

This is a known issue with Windows Fax and Scan on Windows 7-based computers.

Resolution

You may be unable to preview when you are scanning both sides by using a duplex-capable ADF Web Services scanner. To preview a scan, manually select single-side (simplex) scanning.