Symptoms

The Microsoft Exchange Information Store service (Store.exe) crashes on a Microsoft Exchange Server 2010 Service Pack 3 (SP3) Mailbox server. Additionally, the following events are logged in the Application log:



Cause

This issue occurs because a LogFailedSDUpdateEvent function calls the ConvertSecurityDescriptorToStringSecurityDescriptor function in the advapi32.dll file. However, corruption occurs in the Security Descriptor. Then, the ConvertSecurityDescriptorToStringSecurityDescriptor function throws an access violation exception.

Resolution

To resolve this issue, install the following update rollup:

2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the ConvertSecurityDescriptorToStringSecurityDescriptor function, go to the following Microsoft website:

General information about the ConvertSecurityDescriptorToStringSecurityDescriptor function

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