Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8 or Windows Server 2012.

  • The memory dump file and the paging file are located on different volumes.

    Note By default, the memory dump file and the paging file are located on the same volume.

  • You turn off the Overwrite any existing file option for the memory dump file.

In this scenario, if a system failure occurs an even number of times, an existing memory dump file is deleted. Additionally, a .tmp file is created in the volume that holds the paging file.

Note If a system failure occurs an odd number of times, a memory dump file is created.

Resolution

To resolve this issue, install update rollup 2862768, or install the hotfix that is described in this article. This hotfix is also available at Microsoft Update Catalog.

Update information

For more information about how to obtain update rollup 2862768, click the following article number to go to the article in the Microsoft Knowledge Base:

2862768 Windows RT, Windows 8, and Windows Server 2012 update rollup: August 2013

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Werfault.exe

6.2.9200.16659

385,768

09-Jul-2013

04:25

x86

Werfault.exe

6.2.9200.20767

385,776

09-Jul-2013

05:26

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Werfault.exe

6.2.9200.16659

439,488

09-Jul-2013

06:18

x64

Werfault.exe

6.2.9200.20767

439,488

09-Jul-2013

08:35

x64

Werfault.exe

6.2.9200.16659

385,768

09-Jul-2013

04:25

x86

Werfault.exe

6.2.9200.20767

385,776

09-Jul-2013

05:26

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Update-bf.mum

File version

Not Applicable

File size

1,962

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,997

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

File name

X86_112df0dbb50ef01351fa6bb5827d2977_31bf3856ad364e35_6.2.9200.20767_none_9318199d67aaa728.manifest

File version

Not Applicable

File size

708

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

File name

X86_8b1b820785b9d2c65369e39aa9e5bcbc_31bf3856ad364e35_6.2.9200.16659_none_57aba3728af0f58b.manifest

File version

Not Applicable

File size

708

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

File name

X86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.16659_none_6cd79f6b0e13384f.manifest

File version

Not Applicable

File size

33,828

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

File name

X86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.20767_none_6d546bb6273ac15c.manifest

File version

Not Applicable

File size

33,828

Date (UTC)

09-Jul-2013

Time (UTC)

22:24

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_0feba595f5ad6923f1e0d8eab483183d_31bf3856ad364e35_6.2.9200.16659_none_0ec25803a67a498b.manifest

File version

Not Applicable

File size

1,064

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Amd64_17414c14d6365c0811207b8729904fe6_31bf3856ad364e35_6.2.9200.20767_none_5558db5f816919a5.manifest

File version

Not Applicable

File size

1,064

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Amd64_c4c5287b240710381613ba780582798b_31bf3856ad364e35_6.2.9200.20767_none_d85c298511acb25b.manifest

File version

Not Applicable

File size

712

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Amd64_d9e5c573ed016b4de899853fa2ac5a15_31bf3856ad364e35_6.2.9200.16659_none_bc18df03edcb905e.manifest

File version

Not Applicable

File size

712

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.16659_none_c8f63aeec670a985.manifest

File version

Not Applicable

File size

33,834

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Amd64_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.20767_none_c9730739df983292.manifest

File version

Not Applicable

File size

33,834

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,425

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,467

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

X86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.16659_none_6cd79f6b0e13384f.manifest

File version

Not Applicable

File size

33,828

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable

File name

X86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.2.9200.20767_none_6d546bb6273ac15c.manifest

File version

Not Applicable

File size

33,828

Date (UTC)

09-Jul-2013

Time (UTC)

22:26

Platform

Not Applicable


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