Symptoms

Consider the following scenario:

  • You have a computer that has the Microsoft .NET Framework 3.5 installed.

  • You use Remote Desktop Protocol (RDP) to remotely access the computer.

  • You try to run a .NET Framework 3.5-based Windows Presentation Foundation (WPF) application on the remote computer.

In this scenario, the WPF application is not displayed correctly. For example, the WPF application only has a border, and the body of the application is not displayed.

Notes

  • This issue typically occurs if a computer has two NVidia graphics cards and drivers for the two graphics cards installed.

  • This issue only occurs if you use RDP to remotely access a computer that is running Windows 7.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must install one of the following versions of the .NET Framework on a computer that is running Windows 7:

  • The .NET Framework 3.0 Service Pack 2 (SP2)

  • The .NET Framework 3.5 Service Pack 1 (SP1)

Restart requirement

You must restart the computer after you apply this hotfix if the affected files are being used.

We recommend that you close all .NET Framework applications before you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Presentationframework.dll

3.0.6920.5781

5,283,840

24-Jan-2012

23:31

x86

Reachframework.dll

3.0.6920.5781

532,480

24-Jan-2012

23:31

x86

Windowsbase.dll

3.0.6920.5781

1,253,376

24-Jan-2012

23:31

x86

Presentationcore.dll

3.0.6920.5781

4,218,880

24-Jan-2012

23:31

x86

Presentationfontcache.exe.config

Not Applicable

161

10-Jun-2009

21:14

Not Applicable

Wpfgfx_v0300.dll

3.0.6920.5781

1,738,008

24-Jan-2012

23:31

x86

System.printing.dll

3.0.6920.5781

368,640

24-Jan-2012

23:31

x86

Presentationframework.dll

3.0.6920.5781

5,283,840

24-Jan-2012

23:31

x86

Presentationhostdll.dll

3.0.6920.5781

131,360

24-Jan-2012

23:31

x86

Reachframework.dll

3.0.6920.5781

532,480

24-Jan-2012

23:31

x86

Windowsbase.dll

3.0.6920.5781

1,253,376

24-Jan-2012

23:31

x86


For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Presentationcore.dll

3.0.6920.5781

3,998,720

24-Jan-2012

23:30

x64

Presentationfontcache.exe.config

Not Applicable

161

10-Jun-2009

20:30

Not Applicable

Wpfgfx_v0300.dll

3.0.6920.5781

2,256,152

24-Jan-2012

23:30

x64

System.printing.dll

3.0.6920.5781

357,888

24-Jan-2012

23:30

x64

Presentationframework.dll

3.0.6920.5781

4,640,768

24-Jan-2012

23:30

x86

Presentationhostdll.dll

3.0.6920.5781

172,320

24-Jan-2012

23:30

x64

Reachframework.dll

3.0.6920.5781

532,480

24-Jan-2012

23:30

x86

Windowsbase.dll

3.0.6920.5781

1,114,112

24-Jan-2012

23:30

x86

Presentationframework.dll

3.0.6920.5781

5,283,840

24-Jan-2012

23:31

x86

Reachframework.dll

3.0.6920.5781

532,480

24-Jan-2012

23:31

x86

Windowsbase.dll

3.0.6920.5781

1,253,376

24-Jan-2012

23:31

x86

Presentationcore.dll

3.0.6920.5781

4,218,880

24-Jan-2012

23:31

x86

Presentationfontcache.exe.config

Not Applicable

161

10-Jun-2009

21:14

Not Applicable

Wpfgfx_v0300.dll

3.0.6920.5781

1,738,008

24-Jan-2012

23:31

x86

System.printing.dll

3.0.6920.5781

368,640

24-Jan-2012

23:31

x86

Presentationframework.dll

3.0.6920.5781

5,283,840

24-Jan-2012

23:31

x86

Presentationhostdll.dll

3.0.6920.5781

131,360

24-Jan-2012

23:31

x86

Reachframework.dll

3.0.6920.5781

532,480

24-Jan-2012

23:31

x86

Windowsbase.dll

3.0.6920.5781

1,253,376

24-Jan-2012

23:31

x86

Workaround

To work around this issue, you use one of the following methods:

  • Uninstall the NVidia drivers from the computer.

  • Remove one of the NVidia graphics cards from the computer.

  • Migrate the WPF application from the .NET Framework 3.5 to the .NET Framework 4.

Status

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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