Symptoms

Consider the following scenario:

  • You have a Windows 7 Service Pack 1-based device that uses a touch screen monitor.

  • You start Internet Explorer, and then you open any webpage.

  • You select a text string on the webpage by double-clicking or touching the text string.

  • You keep the text string in the selected state.

In this scenario, a page pool leak occurs. Additionally, page pool memory allocation errors occur and the device stops responding (hangs).

Cause

This problem occurs because of a leak in the pool memory that is used by advanced local procedure call (ALPC) messages between the Tiptsf.dll and Tipskins.dll files.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    18xxx

    Windows 7

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Tiptsf.dll

6.1.7601.18233

348,672

08-Aug-2013

01:59

x86

Tiptsf.dll

6.1.7601.22416

348,672

08-Aug-2013

01:56

x86

Boxed-correct.avi

Not Applicable

89,600

04-Jul-2013

12:19

Not Applicable

Boxed-delete.avi

Not Applicable

31,744

04-Jul-2013

12:19

Not Applicable

Boxed-join.avi

Not Applicable

33,280

04-Jul-2013

12:19

Not Applicable

Boxed-split.avi

Not Applicable

62,976

04-Jul-2013

12:19

Not Applicable

Correct.avi

Not Applicable

197,120

04-Jul-2013

12:19

Not Applicable

Delete.avi

Not Applicable

224,256

04-Jul-2013

12:19

Not Applicable

Join.avi

Not Applicable

222,208

04-Jul-2013

12:19

Not Applicable

Split.avi

Not Applicable

194,048

04-Jul-2013

12:19

Not Applicable

Tabletpcinputpanel-ppdlic.xrm-ms

Not Applicable

3,112

08-Aug-2013

05:43

Not Applicable

Tabtip.exe

6.1.7601.18233

181,248

08-Aug-2013

01:13

x86

Tipband.dll

6.1.7601.18233

104,448

08-Aug-2013

01:13

x86

Tipres.dll

6.1.7601.18233

544,768

08-Aug-2013

01:59

x86

Tipskins.dll

6.1.7601.18233

868,352

08-Aug-2013

01:59

x86

Boxed-correct.avi

Not Applicable

89,600

09-Jul-2013

06:14

Not Applicable

Boxed-delete.avi

Not Applicable

31,744

09-Jul-2013

06:14

Not Applicable

Boxed-join.avi

Not Applicable

33,280

09-Jul-2013

06:14

Not Applicable

Boxed-split.avi

Not Applicable

62,976

09-Jul-2013

06:14

Not Applicable

Correct.avi

Not Applicable

197,120

09-Jul-2013

06:14

Not Applicable

Delete.avi

Not Applicable

224,256

09-Jul-2013

06:14

Not Applicable

Join.avi

Not Applicable

222,208

09-Jul-2013

06:14

Not Applicable

Split.avi

Not Applicable

194,048

09-Jul-2013

06:14

Not Applicable

Tabletpcinputpanel-ppdlic.xrm-ms

Not Applicable

3,112

08-Aug-2013

02:15

Not Applicable

Tabtip.exe

6.1.7601.22416

181,248

08-Aug-2013

01:15

x86

Tipband.dll

6.1.7601.22416

104,448

08-Aug-2013

01:15

x86

Tipres.dll

6.1.7601.22416

544,768

08-Aug-2013

01:56

x86

Tipskins.dll

6.1.7601.22416

868,352

08-Aug-2013

01:56

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Tiptsf.dll

6.1.7601.18233

503,296

08-Aug-2013

02:27

x64

Tiptsf.dll

6.1.7601.22416

503,296

08-Aug-2013

02:24

x64

Boxed-correct.avi

Not Applicable

89,600

04-Jul-2013

12:18

Not Applicable

Boxed-delete.avi

Not Applicable

31,744

04-Jul-2013

12:18

Not Applicable

Boxed-join.avi

Not Applicable

33,280

04-Jul-2013

12:18

Not Applicable

Boxed-split.avi

Not Applicable

62,976

04-Jul-2013

12:18

Not Applicable

Correct.avi

Not Applicable

197,120

04-Jul-2013

12:18

Not Applicable

Delete.avi

Not Applicable

224,256

04-Jul-2013

12:18

Not Applicable

Join.avi

Not Applicable

222,208

04-Jul-2013

12:18

Not Applicable

Split.avi

Not Applicable

194,048

04-Jul-2013

12:18

Not Applicable

Tabletpcinputpanel-ppdlic.xrm-ms

Not Applicable

3,112

08-Aug-2013

08:59

Not Applicable

Tabtip.exe

6.1.7601.18233

224,256

08-Aug-2013

01:32

x64

Tipband.dll

6.1.7601.18233

110,592

08-Aug-2013

02:27

x64

Tipres.dll

6.1.7601.18233

544,768

08-Aug-2013

02:27

x64

Tipskins.dll

6.1.7601.18233

1,246,720

08-Aug-2013

02:27

x64

Boxed-correct.avi

Not Applicable

89,600

09-Jul-2013

06:19

Not Applicable

Boxed-delete.avi

Not Applicable

31,744

09-Jul-2013

06:19

Not Applicable

Boxed-join.avi

Not Applicable

33,280

09-Jul-2013

06:19

Not Applicable

Boxed-split.avi

Not Applicable

62,976

09-Jul-2013

06:19

Not Applicable

Correct.avi

Not Applicable

197,120

09-Jul-2013

06:19

Not Applicable

Delete.avi

Not Applicable

224,256

09-Jul-2013

06:19

Not Applicable

Join.avi

Not Applicable

222,208

09-Jul-2013

06:19

Not Applicable

Split.avi

Not Applicable

194,048

09-Jul-2013

06:19

Not Applicable

Tabletpcinputpanel-ppdlic.xrm-ms

Not Applicable

3,112

08-Aug-2013

02:43

Not Applicable

Tabtip.exe

6.1.7601.22416

224,256

08-Aug-2013

01:32

x64

Tipband.dll

6.1.7601.22416

110,592

08-Aug-2013

02:24

x64

Tipres.dll

6.1.7601.22416

544,768

08-Aug-2013

02:24

x64

Tipskins.dll

6.1.7601.22416

1,246,720

08-Aug-2013

02:24

x64

Tiptsf.dll

6.1.7601.18233

348,672

08-Aug-2013

01:59

x86

Tiptsf.dll

6.1.7601.22416

348,672

08-Aug-2013

01:56

x86

Tabtip32.exe

6.1.7601.18233

10,240

08-Aug-2013

01:13

x86

Tabtip32.exe

6.1.7601.22416

10,240

08-Aug-2013

01:14

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2872543_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,004

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_1_for_kb2872543~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,966

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_2_for_kb2872543_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,156

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_2_for_kb2872543~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

3,122

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_for_kb2872543_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,035

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_for_kb2872543_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,074

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

1,769

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

X86_0e59e30de481a440cb9888fd85b3466f_31bf3856ad364e35_6.1.7601.22416_none_cb9bda58eb03eaa5.manifest

File version

Not Applicable

File size

1,071

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

X86_656e5f5df5206b8ced0cd84c58fa9ab9_31bf3856ad364e35_6.1.7601.18233_none_53486660d418eaa3.manifest

File version

Not Applicable

File size

1,071

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

X86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_1e9dd82377661ce4.manifest

File version

Not Applicable

File size

100,256

Date (UTC)

08-Aug-2013

Time (UTC)

05:53

Platform

Not Applicable

File name

X86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_1f40178a9070cdf8.manifest

File version

Not Applicable

File size

100,256

Date (UTC)

08-Aug-2013

Time (UTC)

02:25

Platform

Not Applicable

File name

X86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_137fc315d5d5a6e0.manifest

File version

Not Applicable

File size

33,874

Date (UTC)

08-Aug-2013

Time (UTC)

05:49

Platform

Not Applicable

File name

X86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_1422027ceee057f4.manifest

File version

Not Applicable

File size

33,874

Date (UTC)

08-Aug-2013

Time (UTC)

02:20

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_d6be7df948b32474a3cc1ce9e9b1e5ae_31bf3856ad364e35_6.1.7601.18233_none_bcad9169143cb2a5.manifest

File version

Not Applicable

File size

1,796

Date (UTC)

08-Aug-2013

Time (UTC)

13:48

Platform

Not Applicable

File name

Amd64_e5366bc37670e7c115ef31e1a2d27bb1_31bf3856ad364e35_6.1.7601.22416_none_9de7cbb2db375a80.manifest

File version

Not Applicable

File size

1,796

Date (UTC)

08-Aug-2013

Time (UTC)

13:48

Platform

Not Applicable

File name

Amd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_7abc73a72fc38e1a.manifest

File version

Not Applicable

File size

100,260

Date (UTC)

08-Aug-2013

Time (UTC)

09:07

Platform

Not Applicable

File name

Amd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_7b5eb30e48ce3f2e.manifest

File version

Not Applicable

File size

100,260

Date (UTC)

08-Aug-2013

Time (UTC)

02:51

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_6f9e5e998e331816.manifest

File version

Not Applicable

File size

34,011

Date (UTC)

08-Aug-2013

Time (UTC)

09:04

Platform

Not Applicable

File name

Amd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_70409e00a73dc92a.manifest

File version

Not Applicable

File size

34,011

Date (UTC)

08-Aug-2013

Time (UTC)

02:48

Platform

Not Applicable

File name

Package_1_for_kb2872543_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,471

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_1_for_kb2872543~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

3,918

Date (UTC)

08-Aug-2013

Time (UTC)

13:48

Platform

Not Applicable

File name

Package_2_for_kb2872543_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,625

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_2_for_kb2872543~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

4,076

Date (UTC)

08-Aug-2013

Time (UTC)

13:48

Platform

Not Applicable

File name

Package_for_kb2872543_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,049

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Package_for_kb2872543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,088

Date (UTC)

08-Aug-2013

Time (UTC)

13:48

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

1,781

Date (UTC)

08-Aug-2013

Time (UTC)

13:49

Platform

Not Applicable

File name

Wow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_85111df964245015.manifest

File version

Not Applicable

File size

100,260

Date (UTC)

08-Aug-2013

Time (UTC)

05:40

Platform

Not Applicable

File name

Wow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_85b35d607d2f0129.manifest

File version

Not Applicable

File size

100,260

Date (UTC)

08-Aug-2013

Time (UTC)

02:09

Platform

Not Applicable

File name

Wow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_79f308ebc293da11.manifest

File version

Not Applicable

File size

22,650

Date (UTC)

08-Aug-2013

Time (UTC)

05:40

Platform

Not Applicable

File name

Wow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_7a954852db9e8b25.manifest

File version

Not Applicable

File size

22,650

Date (UTC)

08-Aug-2013

Time (UTC)

02:10

Platform

Not Applicable


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