Symptoms

You may see HTTP 503 errors returned from a server that is running Microsoft Forefront Unified Access Gateway 2010 Service Pack 4. This condition remains until the worker process is recycled or until Internet Information Services (IIS) is restarted. Additionally, HTTP 503 errors are logged in the HTTP.sys log file that has a status of "Queue Full."

Cause

This problem is caused by a deadlock that stops requests from being processed. Eventually, requests back up in the request queue until it is full. At this point, the error occurs for all successive requests.

Resolution

This problem is fixed in Rollup 2 for Forefront Unified Access Gateway 2010 Service Pack 4.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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