In a Microsoft Commerce Server 2009 R2 environment, you import a catalog in Catalog Manager, and one of the following conditions is true:

  • The product price field contains four digits to the right of the decimal point.

  • The product price field contains five or more digits to the left of the decimal point.

In this scenario, you notice that product prices have changed unexpectedly.

For example, the following price value will experience this problem: 12345.1000

Whereas the following price values will not experience this problem:

  • 123.1000

  • 12345.10

Note This problem occurs when you import either a Base Catalog or a Virtual Catalog.


To resolve this problem, apply this hotfix.

Note This article provides an updated version of this hotfix. If you uninstall the previous version of this hotfix, the Commerce Server configuration wizard and the upgrade wizard are launched. However, you can click the cancel button if you do not want to rerun the wizards.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Commerce Server 2009 R2 installed.

Restart information

You do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) after you apply this hotfix. To restart IIS, open a Command Prompt window, type the following command, and then press ENTER:

iisreset /restartNote This command stops all IIS services that are running and then restarts them.

Additionally, you must restart the "Catalog Import Host" COM+ application by using the Component Manager console.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Commerce Server 2009 R2

File name

File version

File size










Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, see the terminology Microsoft uses to describe software updates.

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