Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


When the configuration of an SNA server is restored by using the snacfg.exe command prompt tool, SNA Print service print sessions do not send jobs to the printer.


This issue occurs if the following conditions are true:

  • The print sessions were previously configured to print to file.

  • The option to print to file is cleared.

  • The path of the file was not deleted.


The fix that resolves this problem is included in the following cumulative updates for Host Integration Server:

Cumulative Update 2 for Host Integration Server 2016

Cumulative Update 4 for Host Integration Server 2013

Note This update adds a parameter to the snacfg.exe command prompt tool, /PRINTTOFILEENABLED:{ Yes | No }. If this parameter is absent or set to No, the print session is not enabled to print to file, regardless of whether the path of the file is present.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology Microsoft uses to describe software updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!