This article applies to Microsoft Dynamics AX 2012 R2 for all regions.

Symptoms

When you try to reverse a customer transaction, the interest that is associated with the transaction is not reversed when public sector is enabled in Microsoft Dynamics AX 2012 R2.

Cause

This error occurs because the transaction reversal process expects a billing classification value to be set on all the customer transactions for which interest has been posted without accounting for the billing classification parameter. The billing classification parameter was introduced in Dynamics AX 2012 R2, and makes the use of billing classifications optional when the public sector license is enabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by telephone by using these links for country specific telephone numbers. To do this, go to one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

See How to install a Microsoft Dynamics AX hotfix for information about how to install this hotfix.

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method name that contains the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by viewing the KBxxxxxx.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note KBxxxxxx.txt is a placeholder for the KB article number of the installed hotfix.

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

61,136

20-Nov-2012

14:38

x86

Axupdate.exe

Not Applicable

61,120

20-Nov-2012

14:38

x86

Licensetermsar.rtf

Not Applicable

2,173

20-Nov-2012

14:38

Not Applicable

Licensetermscs.rtf

Not Applicable

91,247

20-Nov-2012

14:38

Not Applicable

Licensetermsda.rtf

Not Applicable

101,181

20-Nov-2012

14:38

Not Applicable

Licensetermsde.rtf

Not Applicable

116,642

20-Nov-2012

14:38

Not Applicable

Licensetermsen.rtf

Not Applicable

102,374

20-Nov-2012

14:38

Not Applicable

Licensetermses.rtf

Not Applicable

96,985

20-Nov-2012

14:38

Not Applicable

Licensetermset.rtf

Not Applicable

102,895

20-Nov-2012

14:38

Not Applicable

Licensetermsfi.rtf

Not Applicable

106,101

20-Nov-2012

14:38

Not Applicable

Licensetermsfr.rtf

Not Applicable

130,011

20-Nov-2012

14:38

Not Applicable

Licensetermshu.rtf

Not Applicable

93,010

20-Nov-2012

14:38

Not Applicable

Licensetermsis.rtf

Not Applicable

36,458

20-Nov-2012

14:38

Not Applicable

Licensetermsit.rtf

Not Applicable

115,086

20-Nov-2012

14:38

Not Applicable

Licensetermsja.rtf

Not Applicable

105,917

20-Nov-2012

14:38

Not Applicable

Licensetermslt.rtf

Not Applicable

122,674

20-Nov-2012

14:38

Not Applicable

Licensetermslv.rtf

Not Applicable

105,401

20-Nov-2012

14:38

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,700

20-Nov-2012

14:38

Not Applicable

Licensetermsnl.rtf

Not Applicable

110,040

20-Nov-2012

14:38

Not Applicable

Licensetermspl.rtf

Not Applicable

116,322

20-Nov-2012

14:38

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,514

20-Nov-2012

14:38

Not Applicable

Licensetermsru.rtf

Not Applicable

148,577

20-Nov-2012

14:38

Not Applicable

Licensetermssv.rtf

Not Applicable

115,453

20-Nov-2012

14:38

Not Applicable

Licensetermsth.rtf

Not Applicable

153,768

20-Nov-2012

14:38

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,245

20-Nov-2012

14:38

Not Applicable

Dynamicsax2012r2-kb2800613-foundation.axmodel

6.2.1000.102

13,064

09-Jan-2013

22:51

Not Applicable

Dynamicsax2012r2-kb2800613-syplabels.axmodel

6.2.1000.102

563,456

09-Jan-2013

22:51

Not Applicable

Axsetupsp.exe

6.2.139.8316

1,390,784

20-Nov-2012

14:38

x86

Axutillib.dll

6.2.120.0

929,472

09-Jan-2013

22:51

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

19-Nov-2012

05:16

x86

Axsetupsp.resources.dll

6.2.147.8303

387,288

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:52

x86

Axsetupsp.resources.dll

6.2.147.8303

370,904

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

383,192

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

395,480

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

387,288

09-Jan-2013

22:52

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

395,480

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

415,960

09-Jan-2013

22:51

x86

Axsetupsp.resources.dll

6.2.147.8303

370,904

09-Jan-2013

22:51

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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