Symptoms

Consider the following scenario:

  • You run Microsoft System Center 2012 Virtual Machine Manager Service Pack 1 on Windows Server 2012.

  • You have two EMC Storage Area Network (SAN) storage arrays that are managed by one EMC Storage Management Initiative Specification (SMI-S) provider.

  • You create one logical unit number (LUN) on the first SAN storage array and the additional mirror LUN on the secondary SAN storage array in Virtual Machine Manager.

  • You try to manage the mirror LUN on the secondary storage array in Virtual Machine Manager.


In this scenario, Virtual Machine Manager crashes.

Cause

This problem occurs because Virtual Machine Manager does not handle the LUNs from more than one storage array when the LUN ID on the first LUN is the same on both storage arrays. Virtual Machine Manager does not understand which storage array each LUN belongs to.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2012 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msftstrgman.mof

Not applicable

92,504

05-Sep-2013

22:24

Not applicable

Msftstrgmanuninstall.mof

Not applicable

166

02-Jun-2012

14:33

Not applicable

Storageservice.dll

1.0.565.0

5,460,992

06-Sep-2013

05:32

x64

Msftstrgman.mof

Not applicable

92,504

05-Sep-2013

22:26

Not applicable

Msftstrgmanuninstall.mof

Not applicable

166

02-Jun-2012

14:33

Not applicable

Storageservice.dll

1.0.565.0

5,460,992

06-Sep-2013

05:38

x64

Smisdevice.dll

1.0.565.0

4,248,576

06-Sep-2013

05:32

x64

Smisdevice.dll

1.0.565.0

4,248,576

06-Sep-2013

05:38

x64

Delegatorprovider.dll

6.2.9200.16384

25,088

26-Jul-2012

03:05

x64

Storagewmi.dll

6.2.9200.16708

1,539,584

06-Sep-2013

05:32

x64

Storagewmi.mof

Not applicable

162,360

23-Jun-2012

23:25

Not applicable

Storagewmi_passthru.dll

6.2.9200.16384

21,504

26-Jul-2012

03:07

x64

Storagewmi_passthru.mof

Not applicable

1,898

02-Jun-2012

14:55

Not applicable

Storagewmi_passthru_uninstall.mof

Not applicable

1,651

02-Jun-2012

14:55

Not applicable

Storagewmi_uninstall.mof

Not applicable

7,472

17-Jun-2012

15:32

Not applicable

Delegatorprovider.dll

6.2.9200.16384

25,088

26-Jul-2012

03:05

x64

Storagewmi.dll

6.2.9200.20816

1,539,584

06-Sep-2013

05:38

x64

Storagewmi.mof

Not applicable

162,360

23-Jun-2012

23:25

Not applicable

Storagewmi_passthru.dll

6.2.9200.16384

21,504

26-Jul-2012

03:07

x64

Storagewmi_passthru.mof

Not applicable

1,898

02-Jun-2012

14:55

Not applicable

Storagewmi_passthru_uninstall.mof

Not applicable

1,651

02-Jun-2012

14:55

Not applicable

Storagewmi_uninstall.mof

Not applicable

7,472

17-Jun-2012

15:32

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File name

Amd64_29ee2f2243a0edef3c4f08b117cf5bc2_31bf3856ad364e35_6.2.9200.16708_none_00819a583169ba01.manifest

File version

Not applicable

File size

1,066

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_38e169f1ac559134eb3d38a5d54c820e_31bf3856ad364e35_6.2.9200.20816_none_7c60e0a895defc5d.manifest

File version

Not applicable

File size

731

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_4e457f23e487b62b950187b0189721f6_31bf3856ad364e35_6.2.9200.16708_none_28c58ad2e701a858.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_6351e40f05e751977027767beea4d52a_31bf3856ad364e35_6.2.9200.20816_none_eadd0e783579b437.manifest

File version

Not applicable

File size

1,066

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_7fcfe1dde6c396e71f13959d3a5d7b5e_31bf3856ad364e35_6.2.9200.20816_none_2f09a0fd0d7f152d.manifest

File version

Not applicable

File size

735

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_934095ea5d343e8ed8c99b539b789db9_31bf3856ad364e35_6.2.9200.16708_none_14039fa1217ed1f8.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_a5a5b013362217223b36835f4bf1c727_31bf3856ad364e35_6.2.9200.20816_none_492907bb8343fcfc.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_b72ad1a9660a50ebde8a674a6a539160_31bf3856ad364e35_6.2.9200.20816_none_b8b1e92cdcbe76cc.manifest

File version

Not applicable

File size

712

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_b96af75c58bae56cf9f9dcaaf39d08cf_31bf3856ad364e35_6.2.9200.16708_none_1f70cfe91ed44fc6.manifest

File version

Not applicable

File size

735

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_e888fd4b1ed6ccbe544fda8fccc7db66_31bf3856ad364e35_6.2.9200.16708_none_1a58fbd95d5aa42c.manifest

File version

Not applicable

File size

731

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_microsoft-windows-s..-storageservice-dll_31bf3856ad364e35_6.2.9200.16708_none_2491574fa801022e.manifest

File version

Not applicable

File size

19,795

Date (UTC)

06-Sep-2013

Time (UTC)

07:27

File name

Amd64_microsoft-windows-s..-storageservice-dll_31bf3856ad364e35_6.2.9200.20816_none_250e239ac1288b3b.manifest

File version

Not applicable

File size

19,795

Date (UTC)

06-Sep-2013

Time (UTC)

06:37

File name

Amd64_microsoft-windows-s..vice-smisdevice-dll_31bf3856ad364e35_6.2.9200.16708_none_a69bc42ec98f33f6.manifest

File version

Not applicable

File size

2,493

Date (UTC)

06-Sep-2013

Time (UTC)

07:27

File name

Amd64_microsoft-windows-s..vice-smisdevice-dll_31bf3856ad364e35_6.2.9200.20816_none_a7189079e2b6bd03.manifest

File version

Not applicable

File size

2,493

Date (UTC)

06-Sep-2013

Time (UTC)

06:37

File name

Amd64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.16708_none_aa103335d4113c46.manifest

File version

Not applicable

File size

9,028

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Amd64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.20816_none_aa8cff80ed38c553.manifest

File version

Not applicable

File size

9,028

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Wow64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.16708_none_b464dd880871fe41.manifest

File version

Not applicable

File size

9,026

Date (UTC)

06-Sep-2013

Time (UTC)

15:56

File name

Wow64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.20816_none_b4e1a9d32199874e.manifest

File version

Not applicable

File size

9,026

Date (UTC)

06-Sep-2013

Time (UTC)

15:56


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