Hitting F5 key on Appointment opens new record in CRM 2011 Post UR5

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This article helps you work around the problem that occurs when you press F5 to refresh the record and a new record page is open.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2661524

Symptoms

After installing Dynamics CRM Update Rollup 5, You open a new Appointment record. After entering information and clicking Save, you press F5 on your keyboard to refresh the record. However, instead of refreshing, it opens a New record page. The original appointment you created is still saved, but the F5 button does not refresh it.

Pre-UR5, all records did this. Post U5, the Appointment entity is the only one still affected.

Cause

This was due to a design change in Update Rollup 5.

Workaround

After saving the initial record, close out of the record and reopen it. If you press F5 again, the page will refresh.

More information

Additionally, you will not see this issue if you create a new appointment that has a time conflict with another appointment for that user. You will be prompted that the user is already scheduled during that time. If you ignore and save, you will be able to press "F5" and refresh after that prompt.