Fiddler is a third-party (non-Microsoft) web debugging proxy that logs all HTTP(S) traffic between a user's computer and the Internet. It includes a powerful, event-based scripting subsystem (Fiddler Tracer), and can be extended by using any Microsoft .NET language.
Run Fiddler Trace in Get Help
Note:Â Fiddler Trace can only be run in Get Help with the assistance of Microsoft Support.
To run Fiddler Trace in Get Help, follow these steps:
-
Close all open applications before you use Fiddler Trace.
-
Use the link provided by Microsoft Support to launch Fiddler Trace in Get Help.
-
Enter the passcode provided by Microsoft Support, and then select Next.
-
Once the passcode is validated, a warning appears that you may be prompted to install a certificate for decrypting HTTPS network traffic. Select Next.
-
If a Security Warning window to install a certificate appears, select Yes to install the required certificate. Â
Warning: The certificate window may open behind the Get Help window.
-
Select Start to enable trace log capture. Â
Note: The log file(s) may contain personal information. Review the log file(s) before sending to Microsoft. You have the option to decide whether to send the log file(s) or not.
-
Reproduce the issue you are experiencing, then return to the window and select Stop. This will stop the recording and create the log file(s).
-
If you're satisfied with the information that Get Help has collected, follow the instructions in the Get Help window to upload the log file(s) to Microsoft.
-
On the Microsoft Support Secure File Exchange website, select Add files to upload the log file(s).
-
Once you have successfully uploaded the log file(s), contact Microsoft Support for next steps.
