This article describes an issue when TCP connections reconnect in Windows Server 2012 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs when a node of a failover cluster is removed from active cluster membership. Additionally, the following events are logged in the System log together with corresponding time stamps:Note The Computer, Date, and Cluster node values vary, depending on the environment.

Resolution

To resolve this issue, install the update rollup 2975719, or install the hotfix that is described in the "Hotfix information" section.

Update information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2. Or, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.



Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.3.9600.17193

7,410,688

29-May-2014

06:05

x64

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22 xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.22882

4,639,744

19-Nov-2014

09:05

x64

Cluswmi.dll

6.1.7601.22882

542,208

19-Nov-2014

09:06

x64

Cluswmi.mof

Not applicable

76,752

19-Nov-2014

05:13

Not applicable

Cluswmiuninstall.mof

Not applicable

176

20-Nov-2010

03:54

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:32

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:32

Not applicable

Cluswmi.mfl

Not applicable

189,432

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

08:58

Not applicable

Cluswmi.mfl

Not applicable

184,392

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

189,752

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:32

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

185,438

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

130,276

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

193,198

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:34

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:33

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:31

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:32

Not applicable

For all supported IA-64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7601.22882

7,808,000

19-Nov-2014

09:57

IA-64

Cluswmi.dll

6.1.7601.22882

887,296

19-Nov-2014

09:58

IA-64

Cluswmi.mof

Not applicable

76,752

19-Nov-2014

07:16

Not applicable

Cluswmiuninstall.mof

Not applicable

176

19-Nov-2014

07:16

Not applicable

Cluswmi.mfl

Not applicable

189,432

19-Nov-2014

10:06

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

09:54

Not applicable

Cluswmi.mfl

Not applicable

189,752

19-Nov-2014

10:10

Not applicable

Cluswmi.mfl

Not applicable

130,276

19-Nov-2014

10:06

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

10:09

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

10:11

Not applicable

Cluswmi.mfl

Not applicable

173,684

19-Nov-2014

10:06

Not applicable





Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

This issue occurs when a TCP connection breaks and then reconnects. A TCP acknowledgement is not received in the node-to-node communication on a Windows Server 2012 R2 failover cluster, and the node that does not receive the TCP acknowledgement is removed from the active failover cluster membership. Error 5023 is logged in the cluster.log file of the node that is removed from the active failover cluster membership. For example, the following error 5023 is logged in the cluster.log file on the FC-NODE2 node that corresponds to the previous System log:

00000b7c.00001254::Date-Time WARN [PULLER FC-NODE2] ReadObject failed with GracefulClose(1226)' because of 'channel to remote endpoint fe80::####:####:####:####%##:~49256~ is closed'.
00000b7c.00000fa8::Date-Time ERR [CORE] mscs::NodeObject::OnMessageReceived: (5023)' because of 'Can't remove sent messages from an empty sent messages queue.'
00000b7c.00000fa8::Date-Time ERR [NODE] Node 8: Error processing message from n1, starting Regroup.


Notefe80::####:####:####:####%## represents the hexadecimal number that represents an IPv6 address.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2

File property

Value

File name

Amd64_0d73dc007dc76763d947135e58a26bc5_31bf3856ad364e35_6.3.9600.17193_none_92a61bbf7946133c.manifest

File version

Not applicable

File size

715

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_43970e368a63681553f3e0cda8ab68b5_31bf3856ad364e35_6.3.9600.17193_none_6a885997b119d4f5.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_828cf525a061530f2e10a9bb524136b6_31bf3856ad364e35_6.3.9600.17193_none_775f45ed510659d6.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_965b6236d3ab05e942ac504dbe0c99f3_31bf3856ad364e35_6.3.9600.17193_none_759ad4771763590c.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_a1dfa607d2ef8c1a06fdbae1d4ecdfe8_31bf3856ad364e35_6.3.9600.17193_none_4fa6ffd8be4036e8.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_aa4d9c239f188594fe3153a6edeb503d_31bf3856ad364e35_6.3.9600.17193_none_977a17ae13354211.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_b98637cc530c89a87132a011c8603ade_31bf3856ad364e35_6.3.9600.17193_none_4295b75d65eb22d8.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_b998b79b864e712ca10189bd1da930c9_31bf3856ad364e35_6.3.9600.17193_none_269acca40631fafa.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_c41afcd20c2de8b9f7e112553d49054c_31bf3856ad364e35_6.3.9600.17193_none_14c3d229dbad7e55.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_cc5d420dedd97eaf20674ac1cded7c21_31bf3856ad364e35_6.3.9600.17193_none_35d0e289cee45a1d.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_dcdaf1485a500223b302cfb04f75e506_31bf3856ad364e35_6.3.9600.17193_none_00deeb1b469bd6b7.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_e378c260defd82b54eaf63eaeb646f4b_31bf3856ad364e35_6.3.9600.17193_none_7e688e80414a16ca.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_f03bd51905f72637224a88bd9dff1240_31bf3856ad364e35_6.3.9600.17193_none_8825fa88868c2ecd.manifest

File version

Not applicable

File size

715

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_fb9a5a02813e742129a31b668de7085a_31bf3856ad364e35_6.3.9600.17193_none_8726cf139f4e85c5.manifest

File version

Not applicable

File size

723

Date (UTC)

30-May-2014

Time (UTC)

04:58

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.3.9600.17193_none_aa741e8e758bf601.manifest

File version

Not applicable

File size

9,490

Date (UTC)

29-May-2014

Time (UTC)

12:39

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.3.9600.17193_none_b4c8c8e0a9ecb7fc.manifest

File version

Not applicable

File size

6,554

Date (UTC)

29-May-2014

Time (UTC)

10:00

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Amd64_0051ac817d11ac545e241f0f0fb85f77_31bf3856ad364e35_6.1.7601.22882_none_15af1d96473a1f2f.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_1f400dc48d60edf9a378e93972eb5eee_31bf3856ad364e35_6.1.7601.22882_none_de45afeab492acc5.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_2f5cec38bcfc3c8f2c0e4081e2a510a6_31bf3856ad364e35_6.1.7601.22882_none_7f3573fa9ebf8511.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_306b2529c2b214690de932263ab3e1dc_31bf3856ad364e35_6.1.7601.22882_none_ac7dd6ccc9a66d35.manifest

File version

Not applicable

File size

715

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_34d2d7f05ca512b8276eef0e1300f73a_31bf3856ad364e35_6.1.7601.22882_none_773e6b6eecc3d398.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_3f518b43fae6da1bc2f02bd0f1b4b503_31bf3856ad364e35_6.1.7601.22882_none_f9facad20422a64e.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_48f67de65e2059a6ddf7eb1c133d8a98_31bf3856ad364e35_6.1.7601.22882_none_37745a04b05e1b46.manifest

File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_4effbc3e7602d207c40bbc22957d5c75_31bf3856ad364e35_6.1.7601.22882_none_6e615cec14b124fd.manifest

File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_53a1a0b0e3c5125a476f837731627caa_31bf3856ad364e35_6.1.7601.22882_none_b9ef48ef1b40e49c.manifest

File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_68c4eca9dd15b5389edf9dd0def5af8c_31bf3856ad364e35_6.1.7601.22882_none_fb38c96f64cd401e.manifest

File version

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File size

715

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_6e3c726f66f9fea9436625963d62cb85_31bf3856ad364e35_6.1.7601.22882_none_9afb60b58274f63e.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_6ef2ab2b2a2b858ed8568bd6f67f65c5_31bf3856ad364e35_6.1.7601.22882_none_d0d46236dd444e58.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_7177006284978c9a5d146687d1c7ca0d_31bf3856ad364e35_6.1.7601.22882_none_738cb30b3c93a407.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

728

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

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Platform

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File name

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File size

723

Date (UTC)

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Time (UTC)

21:21

Platform

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File name

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File version

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File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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File name

Amd64_bb62e7c24ea56a1f7b97e7d3755863e0_31bf3856ad364e35_6.1.7601.22882_none_b8851f213aa6a14d.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_c5a7a7c1f7cb562f7606d0d6b952b1fd_31bf3856ad364e35_6.1.7601.22882_none_c577844da0cd4401.manifest

File version

Not applicable

File size

723

Date (UTC)

19-Nov-2014

Time (UTC)

21:21

Platform

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Additional files for all supported IA-64-based versions of Windows Server 2008 R2

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