Symptoms

Consider the following scenario:

  • You have a Windows 7-based or Windows Server 2008 R2-based Server Message Block (SMB) server that uses removable storage (such as a tape library) as a file share.

  • You have a client computer that connects to the SMB server by using the SMB2 protocol.

  • You try to perform an I/O operation on files that are stored on a tape which is not loaded. The files have the FILE_ATTRIBUTE_OFFLINE attribute set.

In this scenario, the I/O operation times out.

Note A similar issue occurs in Windows 8 and Windows Server 2012. For more information, see 2848322.

Cause

The issue occurs because SMB2 does not recognize the FILE_ATTRIBUTE_OFFLINE attribute. When the request expiration timer expires before the tape is loaded, the I/O operation times out.

Resolution

To resolve the issue, apply the hotfix on the SMB server. After you apply the hotfix, the I/O operations are processed asynchronously. You must modify the ExtendedSessTimeout registry entry on the SMB client to extend time-out for asynchronous requests. Additionally, we recommend that you increase the value of the AsynchronousCredits registry entry on the SMB server. For more information, see the Registry information section.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in WindowsTo modify the ExtendedSessTimeout registry entry on the SMB client, follow these steps:

  1. Start Registry Editor.

  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters

  3. In the details pane, double-click the ExtendedSessTimeout entry.

  4. In the Value data box, enter the time-out for asynchronous operations.



    Type: DWORD
    Value: time-delay in seconds
    Default value: 240


If the ExtendedSessTimeout registry entry does not exist, create it. You may start by doubling the default value.


To modify the AsynchronousCredits registry entry on the SMB server to which this hotfix has been applied, follow these steps:

  1. Start Registry Editor.

  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Lanmanserver\Parameters

  3. In the details pane, double-click the AsynchronousCredits entry.

  4. In the Value data box, enter the maximum number of concurrent asynchronous operations. 

The value type of this entry is REG_DWORD. The value data of this entry is decimal, and is the maximum number of concurrent SMB requests. If the AsynchronousCredits registry entry does not exist, create it. The default value is 512. This parameter limits the number of concurrent asynchronous SMB commands that are allowed on a single connection. Some file clients such as IIS servers require a large amount of concurrency, particularly with file change notification requests. The value of this entry can be increased to support these clients. You may start by doubling the default value.


Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22352

313,856

10-Jun-2013

02:57

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22352

406,016

10-Jun-2013

02:51

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22352

799,232

10-Jun-2013

02:17

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the FILE_ATTRIBUTE_OFFLINE attribute, see File Attribute Constants.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,643

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable

File name

X86_83f503349e9555b0d0452e068e70b5cf_31bf3856ad364e35_6.1.7601.22352_none_bf5955b672a17a8e.manifest

File version

Not Applicable

File size

700

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22352_none_dc5043676dfdcbdd.manifest

File version

Not Applicable

File size

2,655

Date (UTC)

10-Jun-2013

Time (UTC)

05:21

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_715374d392dc31463db8eed67404d433_31bf3856ad364e35_6.1.7601.22352_none_6f27f8f1e6fd41f6.manifest

File version

Not Applicable

File size

704

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable

File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22352_none_386edeeb265b3d13.manifest

File version

Not Applicable

File size

2,657

Date (UTC)

10-Jun-2013

Time (UTC)

05:39

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,853

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_628f145637baa2501fce85fa486fd017_31bf3856ad364e35_6.1.7601.22352_none_f30db8d0df03fce0.manifest

File version

Not Applicable

File size

702

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable

File name

Ia64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22352_none_dc51e75d6dfbd4d9.manifest

File version

Not Applicable

File size

2,656

Date (UTC)

10-Jun-2013

Time (UTC)

05:11

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,447

Date (UTC)

10-Jun-2013

Time (UTC)

11:52

Platform

Not Applicable


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