Symptoms

Consider the following scenario:

  • User A and user B are Microsoft Lync 2010 users. The users are enabled to use Enterprise Voice.

  • User A and user B start an instant message conversation.

  • User A and user B start a video call in the conversation.

  • User A does not use the keyboard and mouse for several minutes.

In this scenario, user B receives a warning message that states user A is using a device that cannot receive IMs.

Resolution

To resolve this issue, install the following cumulative update:

2514982 Description of the cumulative update for Lync 2010: November 2011

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