This article applies to Microsoft Dynamics AX for all regions.

Retail Modern POS (MPOS) was not installable on a Windows 10 system due to 3 root causes:

1. The pre-requisites check assembly dll was not equipped to handle checking pre-requisites for a Windows 10 based system for Modern POS.
2. The MPOS install script was not equipped to handle system version checks for newer systems like Windows 10.
3. AxUpdate.exe does not allow MPOS to be installed due to pre-requisite check failure.

Resolution

The changes in the hotfix allow MPOS to install on Windows 10.
The pre-requisite checks are updated to work for Windows 10 systems.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Aximpactanalysis.exe

Not applicable

62,136

04-Nov-2014

18:28

x86

None

Not applicable

Axupdate.exe

Not applicable

62,120

04-Nov-2014

18:28

x86

None

Not applicable

Clientoba32.msp

Not applicable

25,194,496

09-Sep-2015

22:49

Not applicable

None

Not applicable

Clientoba64.msp

Not applicable

25,391,104

09-Sep-2015

22:49

Not applicable

None

Not applicable

Commercedataexchangeasyncclient.msp

Not applicable

2,752,512

09-Sep-2015

22:49

Not applicable

None

Not applicable

Commercedataexchangeasyncserver.msp

Not applicable

737,280

09-Sep-2015

22:49

Not applicable

None

Not applicable

Commercedataexchangereal-timeservice.msp

Not applicable

1,044,480

09-Sep-2015

22:49

Not applicable

None

Not applicable

Components32.msp

Not applicable

20,869,120

09-Sep-2015

22:49

Not applicable

None

Not applicable

Components64.msp

Not applicable

38,862,848

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_aos32.msp

Not applicable

114,688

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_aos64.msp

Not applicable

114,688

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_client32.msp

Not applicable

225,280

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_client64.msp

Not applicable

225,280

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_service32.msp

Not applicable

552,960

09-Sep-2015

22:49

Not applicable

None

Not applicable

Dixf_service64.msp

Not applicable

552,960

09-Sep-2015

22:49

Not applicable

None

Not applicable

Helpserver64.msp

Not applicable

880,640

09-Sep-2015

22:49

Not applicable

None

Not applicable

Objectserver32.msp

Not applicable

9,895,936

09-Sep-2015

22:49

Not applicable

None

Not applicable

Objectserver64.msp

Not applicable

11,948,032

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retailchanneldatabase.msp

Not applicable

1,155,072

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retaildatabaseutility.msp

Not applicable

2,351,104

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retailhardwarestation.msp

Not applicable

1,937,408

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retailheadquarters32.msp

Not applicable

27,820,032

09-Sep-2015

22:50

Not applicable

None

Not applicable

Retailheadquarters64.msp

Not applicable

27,631,616

09-Sep-2015

22:50

Not applicable

None

Not applicable

Retailmodernpos.msp

Not applicable

23,207,936

09-Sep-2015

22:50

Not applicable

None

Not applicable

Retailonlinechannel.msp

Not applicable

140,955,648

09-Sep-2015

22:52

Not applicable

None

Not applicable

Retailpos.msp

Not applicable

42,795,008

09-Sep-2015

22:57

Not applicable

None

Not applicable

Retailsaltutility32.msp

Not applicable

172,032

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retailsaltutility64.msp

Not applicable

299,008

09-Sep-2015

22:49

Not applicable

None

Not applicable

Retailscaleoutdeployment.msp

Not applicable

20,054,016

09-Sep-2015

22:50

Not applicable

None

Not applicable

Retailsdk.msp

Not applicable

318,013,440

09-Sep-2015

23:03

Not applicable

None

Not applicable

Retailserver.msp

Not applicable

2,129,920

09-Sep-2015

22:49

Not applicable

None

Not applicable

Setupsupport32.msp

Not applicable

7,573,504

09-Sep-2015

22:49

Not applicable

None

Not applicable

Setupsupport64.msp

Not applicable

15,093,760

09-Sep-2015

22:48

Not applicable

None

Not applicable

Uspayroll32.msp

Not applicable

86,016

09-Sep-2015

22:49

Not applicable

SPA

USP

Uspayroll64.msp

Not applicable

6,348,800

09-Sep-2015

22:56

Not applicable

SPA

USP

Vstools32.msp

Not applicable

1,146,880

09-Sep-2015

22:49

Not applicable

None

Not applicable

Vstools64.msp

Not applicable

1,146,880

09-Sep-2015

22:50

Not applicable

None

Not applicable

Warehouse.msp

Not applicable

77,824

09-Sep-2015

22:49

Not applicable

None

Not applicable

Axsetupsp.exe

6.3.2000.4082

2,009,776

04-Sep-2015

05:47

x86

None

Not applicable

Axsetupsplib.dll

6.3.1000.2189

93,880

16-Apr-2015

12:46

x86

None

Not applicable

Axsetupui.exe

6.3.1000.2189

363,696

16-Apr-2015

12:46

x86

None

Not applicable

Axutillib.dll

6.3.164.564

978,608

08-Jul-2014

19:41

x86

None

Not applicable

Microsoft.dynamics.servicing.dependencypackage.dll

6.3.164.3546

40,184

14-Oct-2014

21:03

x86

None

Not applicable

Microsoft.dynamics.servicing.graphlibrary.dll

6.3.164.2384

45,800

13-Aug-2014

01:55

x86

None

Not applicable

Microsoft.dynamics.servicing.operations.dll

6.3.164.2384

44,264

13-Aug-2014

01:55

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

518,840

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

498,360

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

506,552

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

494,264

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

494,264

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

510,648

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

506,552

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

498,360

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

518,840

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

498,360

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

494,264

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

498,360

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

502,456

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

539,320

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

494,264

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

567,992

04-Nov-2014

18:28

x86

None

Not applicable

Axsetupsp.resources.dll

6.3.1000.284

486,072

04-Nov-2014

18:28

x86

None

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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