Symptoms
You may experience intermittent high CPU usage from profile cache operations of the Commerce Server Core System in Microsoft Commerce Server 2009 R2 Service Pack 1. This problem occurs until the w3wp.exe process is restarted.
Cause
This problem occurs because of incorrect lock operations for profile cache in the Commerce Server Core System.
Resolution
To resolve this problem, apply the hotfix that is described in this section.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Service Pack 1 for Commerce Server 2009 R2 installed.
Restart information
You do not have to restart the computer after you apply this hotfix.
Removal information
If you uninstall this hotfix, the Commerce Server Configuration Wizard and the Upgrade Wizard may be started. You can safely click Cancel to cancel those wizards.
Replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Commerce Server 2009 R2 Service Pack 1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Mscsups.dll |
9.0.4261.21 |
313,496 |
07-Oct-2013 |
20:51 |
x64 |
|
Mscsups.dll |
9.0.4261.21 |
234,648 |
08-Oct-2013 |
20:51 |
x86 |
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology Microsoft uses to describe software updates.
