ISSUE

When e-mailing word templates in Microsoft dynamics GP and accessing any email/outlook functionality, the system will crash.   This just started happening.

CAUSES

This behavior may be caused by:

  • Cause 1 - Office updates  (To check your Office version, go to File | Office account in Outlook.)

    common errors:
    APPCRASH ilmapi32.dll
    APPCRASH olmapi32.dll
    APPCRASH mso.dll

  • Cause 2 - 3rd party products installed

RESOLUTION

Resolution 1 - Roll back Microsoft office updates

Steps to roll back Microsoft office to the last build:

  1. Disable office updates**

    File-> Office account-> Update options-> Disable updates

  2. Open an elevated command prompt:

    1. Start-> type: cmd

    2. Right click on: CommandpPrompt

    3. Choose: run as administrator

    4. Provide your administrator credentials or confirm the User Account Control dialog when prompted.

  3. Type: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

  4. You can specify the built number to return to in the following way
    officec2rclient.exe /update user updatetoversion=<build number>
    OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20074 (standard build)
    OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20038 (insiders build)

  5. Replace <build number> with the build number that you want to return to.

    • There is an overview of build numbers you can return to for Office 2016.

  6. After pressing ENTER, a “Checking for updates” dialog will open shortly followed by a “Downloading office updates” dialog. Once this dialog closes, the rollback has been completed.

  7. Open outlook and go back to: File-> Office account

  8. In the Office updates section, it should now list the version that you specified.

 

Resolution 2 - Disable 3rd party products, or run a repair on your Microsoft Dynamics GP installation (to remove 3rd parties, and then add them back one by one and test in-between to see which one is causing it..)

Rename Dynamics GP code folder and run a repair (to remove 3rd party products). Steps are:

  1. Rename the GP20XX folder to bakGP20XX.

  2. The run a repair on Dynamics GP (this creates a clean install of Dynamics GP)

  3. Run Dynamics utilities.

  4. Run Dynamics GP.

  5. Reinstall 3rd party apps one at a time and test.

 

 

ADDITIONAL:

The above information was taken from this Dynamics GP blog article:, (pub.12/4/2018)

Microsoft dynamics gp crashes/closes when emailing after office update

 

query words:  e-mailing crash crashed crashing e-mails word template emails, emailing GP crashes

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×