When e-mailing word templates in Microsoft dynamics GP and accessing any email/outlook functionality, the system will crash.   This just started happening.


This behavior may be caused by:

  • Cause 1 - Office updates  (To check your Office version, go to File | Office account in Outlook.)

    common errors:
    APPCRASH ilmapi32.dll
    APPCRASH olmapi32.dll
    APPCRASH mso.dll

  • Cause 2 - 3rd party products installed


Resolution 1 - Roll back Microsoft office updates

Steps to roll back Microsoft office to the last build:

  1. Disable office updates**

    File-> Office account-> Update options-> Disable updates

  2. Open an elevated command prompt:

    1. Start-> type: cmd

    2. Right click on: CommandpPrompt

    3. Choose: run as administrator

    4. Provide your administrator credentials or confirm the User Account Control dialog when prompted.

  3. Type: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\

  4. You can specify the built number to return to in the following way
    officec2rclient.exe /update user updatetoversion=<build number>
    OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20074 (standard build)
    OfficeC2RClient.exe /update user updatetoversion=16.0.11001.20038 (insiders build)

  5. Replace <build number> with the build number that you want to return to.

    • There is an overview of build numbers you can return to for Office 2016.

  6. After pressing ENTER, a “Checking for updates” dialog will open shortly followed by a “Downloading office updates” dialog. Once this dialog closes, the rollback has been completed.

  7. Open outlook and go back to: File-> Office account

  8. In the Office updates section, it should now list the version that you specified.


Resolution 2 - Disable 3rd party products, or run a repair on your Microsoft Dynamics GP installation (to remove 3rd parties, and then add them back one by one and test in-between to see which one is causing it..)

Rename Dynamics GP code folder and run a repair (to remove 3rd party products). Steps are:

  1. Rename the GP20XX folder to bakGP20XX.

  2. The run a repair on Dynamics GP (this creates a clean install of Dynamics GP)

  3. Run Dynamics utilities.

  4. Run Dynamics GP.

  5. Reinstall 3rd party apps one at a time and test.




The above information was taken from this Dynamics GP blog article:, (pub.12/4/2018)

Microsoft dynamics gp crashes/closes when emailing after office update


query words:  e-mailing crash crashed crashing e-mails word template emails, emailing GP crashes

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