Links are broken or content is missing when you update a website that is hosted on a computer that is running IIS 7.5

Symptoms

Assume that you have a website that is hosted on a computer that is running Internet Information Services (IIS) 7.5. While the IIS worker process is running, many file changes occur in the virtual directory of the website. For example, you update some webpages on the website. In this situation, some links on the website are broken or some content is missing.

Cause

This issue occurs because of an error in the Nativerd.dll file. IIS uses a buffer to handle file change notifications. If there are too many file changes, the default buffer size is insufficient. Therefore, some file change notifications are lost and the issue occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have IIS 7.5 installed to apply this hotfix. Additionally, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

  • Windows 8

  • Windows Server 2012

Restart requirement

You must restart the computer if IIS 7.5 is running when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    7.5.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    7.5.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Nativerd.dll

7.5.7600.21220

365,056

25-May-2012

04:40

x86

Nativerd.dll

7.5.7601.22004

365,056

25-May-2012

04:23

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Nativerd.dll

7.5.7600.21220

472,064

25-May-2012

05:30

x64

Nativerd.dll

7.5.7601.22004

473,600

25-May-2012

05:25

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Nativerd.dll

7.5.7600.21220

983,040

25-May-2012

04:21

IA-64

Nativerd.dll

7.5.7601.22004

983,040

25-May-2012

04:15

IA-64

Windows 8 and Windows Server 2012 file information notes


Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    8.0.920
    0.
    20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Administration.config

Not Applicable

18,690

01-Nov-2012

00:03

Not Applicable

Admwprox.dll

8.0.9200.20551

52,736

01-Nov-2012

04:41

x86

Ahadmin.dll

8.0.9200.20551

23,552

01-Nov-2012

04:41

x86

Appcmd.exe

8.0.9200.20551

96,256

01-Nov-2012

04:43

x86

Appobj.dll

8.0.9200.20551

311,808

01-Nov-2012

04:41

x86

Aspnetca.exe

8.0.9200.20551

116,224

01-Nov-2012

04:43

x86

Certobj.dll

8.0.9200.20551

59,904

01-Nov-2012

04:41

x86

Iismig.dll

8.0.9200.20551

272,896

01-Nov-2012

04:42

x86

Iisreg.dll

8.0.9200.20551

84,992

01-Nov-2012

04:41

x86

Iisres.dll

8.0.9200.20551

220,160

01-Nov-2012

04:20

x86

Iisreset.exe

8.0.9200.20551

15,872

01-Nov-2012

04:43

x86

Iisrstap.dll

8.0.9200.20551

9,728

01-Nov-2012

04:41

x86

Iisrstas.exe

8.0.9200.20551

31,232

01-Nov-2012

04:43

x86

Iisrtl.dll

8.0.9200.20551

156,160

01-Nov-2012

04:41

x86

Iissetup.exe

8.0.9200.20551

147,456

01-Nov-2012

04:43

x86

Iissyspr.dll

8.0.9200.20551

53,248

01-Nov-2012

04:41

x86

Iisutil.dll

8.0.9200.20551

220,672

01-Nov-2012

04:41

x86

Nativerd.dll

8.0.9200.20551

359,936

01-Nov-2012

04:42

x86

Rsca.dll

8.0.9200.20551

26,112

01-Nov-2012

04:42

x86

Rscaext.dll

8.0.9200.20551

52,736

01-Nov-2012

04:42

x86

Uihelper.dll

8.0.9200.20551

140,800

01-Nov-2012

04:42

x86

W3ctrlps.dll

8.0.9200.20551

10,240

01-Nov-2012

04:42

x86

Wamregps.dll

8.0.9200.20551

10,752

01-Nov-2012

04:42

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Admwprox.dll

8.0.9200.20551

56,832

01-Nov-2012

04:40

x64

Ahadmin.dll

8.0.9200.20551

60,416

01-Nov-2012

04:40

x64

Appcmd.exe

8.0.9200.20551

110,080

01-Nov-2012

04:42

x64

Appobj.dll

8.0.9200.20551

368,640

01-Nov-2012

04:40

x64

Aspnetca.exe

8.0.9200.20551

128,512

01-Nov-2012

04:42

x64

Certobj.dll

8.0.9200.20551

73,216

01-Nov-2012

04:40

x64

Iismig.dll

8.0.9200.20551

316,928

01-Nov-2012

04:42

x64

Iisreg.dll

8.0.9200.20551

109,056

01-Nov-2012

04:40

x64

Iisres.dll

8.0.9200.20551

220,160

01-Nov-2012

04:20

x64

Iisreset.exe

8.0.9200.20551

17,408

01-Nov-2012

04:42

x64

Iisrstap.dll

8.0.9200.20551

11,776

01-Nov-2012

04:40

x64

Iisrstas.exe

8.0.9200.20551

35,328

01-Nov-2012

04:42

x64

Iisrtl.dll

8.0.9200.20551

190,464

01-Nov-2012

04:40

x64

Iissetup.exe

8.0.9200.20551

174,592

01-Nov-2012

04:42

x64

Iissyspr.dll

8.0.9200.20551

63,488

01-Nov-2012

04:40

x64

Iisutil.dll

8.0.9200.20551

300,032

01-Nov-2012

04:40

x64

Nativerd.dll

8.0.9200.20551

523,264

01-Nov-2012

04:41

x64

Rsca.dll

8.0.9200.20551

31,232

01-Nov-2012

04:41

x64

Rscaext.dll

8.0.9200.20551

55,296

01-Nov-2012

04:41

x64

Uihelper.dll

8.0.9200.20551

186,368

01-Nov-2012

04:42

x64

W3ctrlps.dll

8.0.9200.20551

14,336

01-Nov-2012

04:42

x64

Wamregps.dll

8.0.9200.20551

15,872

01-Nov-2012

04:42

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

3,295

Date (UTC)

25-May-12

Time (UTC)

10:17

Platform

Not applicable

File name

X86_f2edaee359968117f3e5bd5646677df2_31bf3856ad364e35_6.1.7601.22004_none_33eeebdfdc1de83f.manifest

File version

Not applicable

File size

707

Date (UTC)

25-May-12

Time (UTC)

10:17

Platform

Not applicable

File name

X86_f4c9b8844a8a7c28fbe6b4b5828aebf3_31bf3856ad364e35_6.1.7600.21220_none_08b4962819da1f09.manifest

File version

Not applicable

File size

707

Date (UTC)

25-May-12

Time (UTC)

10:17

Platform

Not applicable

File name

X86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7600.21220_none_118529352f178581.manifest/Td>

File version

Not applicable

File size

346,260

Date (UTC)

25-May-12

Time (UTC)

10:28

Platform

Not applicable

File name

X86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7601.22004_none_1385273b2c2a1ee7.manifest

File version

Not applicable

File size

346,260

Date (UTC)

25-May-12

Time (UTC)

10:28

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0057a6875c4c257c0a1d7c7b7012496c_31bf3856ad364e35_6.1.7601.22004_none_d71d80b97c7b3533.manifest

File version

Not applicable

File size

1,064

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_556112dc8b838fc89e4dfaf3e225b43d_31bf3856ad364e35_6.1.7600.21220_none_0eea701ea62ce528.manifest

File version

Not applicable

File size

1,064

Date (UTC)

25-May-2012

Time (UTC)

10:18

Platform

Not applicable

File name

Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7600.21220_none_6da3c4b8e774f6b7.manifest

File version

Not applicable

File size

346,266

Date (UTC)

25-May-2012

Time (UTC)

10:40

Platform

Not applicable

File name

Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7601.22004_none_6fa3c2bee487901d.manifest

File version

Not applicable

File size

346,266

Date (UTC)

25-May-2012

Time (UTC)

10:40

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,737

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7600.21220_none_77f86f0b1bd5b8b2.manifest

File version

Not applicable

File size

337,680

Date (UTC)

25-May-2012

Time (UTC)

10:40

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7601.22004_none_79f86d1118e85218.manifest

File version

Not applicable

File size

337,680

Date (UTC)

25-May-2012

Time (UTC)

10:40

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2d647d48bafe4bb23bf802c41ffb3b79_31bf3856ad364e35_6.1.7601.22004_none_e7354e6bf37b1845.manifest

File version

Not applicable

File size

1,062

Date (UTC)

25-May-2012

Time (UTC)

10:17

Platform

Not applicable

File name

Ia64_3bb4dc64f385b08a0df84c887c743c82_31bf3856ad364e35_6.1.7600.21220_none_22655514f1c32f7f.manifest

File version

Not applicable

File size

1,062

Date (UTC)

25-May-2012

Time (UTC)

10:17

Platform

Not applicable

File name

Ia64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7600.21220_none_1186cd2b2f158e7d.manifest

File version

Not applicable

File size

346,263

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7601.22004_none_1386cb312c2827e3.manifest

File version

Not applicable

File size

346,263

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,767

Date (UTC)

25-May-2012

Time (UTC)

10:17

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7600.21220_none_77f86f0b1bd5b8b2.manifest

File version

Not applicable

File size

337,680

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.1.7601.22004_none_79f86d1118e85218.manifest

File version

Not applicable

File size

337,680

Date (UTC)

25-May-2012

Time (UTC)

10:19

Platform

Not applicable

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Update.mum

File version

Not Applicable

File size

12,554

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

X86_76b9112d61f2b83f292be0c9f7efe1bd_31bf3856ad364e35_6.2.9200.20551_none_9e9217706a7f1571.manifest

File version

Not Applicable

File size

707

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

X86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.20551_none_0e3b8c3c9f411926.manifest

File version

Not Applicable

File size

76,476

Date (UTC)

01-Nov-2012

Time (UTC)

05:24

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_03c2d484a31f283d2c17cee55353c32e_31bf3856ad364e35_6.2.9200.20551_none_dc21fa834b5d3cf7.manifest

File version

Not Applicable

File size

711

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

Amd64_835d0b420d39f0dd020fe1f9073b6985_31bf3856ad364e35_6.2.9200.20551_none_60b3b1d4885b6c42.manifest

File version

Not Applicable

File size

1,064

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

Amd64_edfbd443057bfa20c67c751333eca26e_31bf3856ad364e35_6.2.9200.20551_none_40c39fff508c2f83.manifest

File version

Not Applicable

File size

711

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.20551_none_6a5a27c0579e8a5c.manifest

File version

Not Applicable

File size

76,482

Date (UTC)

01-Nov-2012

Time (UTC)

06:48

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

12,872

Date (UTC)

01-Nov-2012

Time (UTC)

19:12

Platform

Not Applicable

File name

Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.2.9200.20551_none_74aed2128bff4c57.manifest

File version

Not Applicable

File size

67,003

Date (UTC)

01-Nov-2012

Time (UTC)

05:27

Platform

Not Applicable

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