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Service Update 2.10 for Microsoft Dynamics CRM (on-premises) 8.2 is now available. This article describes the hotfixes and updates that are included in Service Update 2.10.


Update package

Version number

Microsoft Dynamics 365 (on premises) Update 8.2.10

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Update information

Microsoft Dynamics 365 (on-premises) Update 2.10 is now available.

The following file is available for download from the Microsoft Download Center:

Download the Microsoft Dynamics 365 (online and on-premises) Update 2.10 package now.

Microsoft Dynamics 365 (on premises) Update 2.10 resolves the following issue:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Platform Services

  • When using a relative OData path in a batch request, either the external or internal URL in the IFD deployment failed.


  • The order of rule items in the routing rule set was corrupted when the sort arrow was repeatedly selected too quickly.*

  • SLA times were calculated incorrectly when holiday schedules spanned across multiple days.*

Unified Interface

  • Emails did not contain a language ("lang") definition in the "body" tab of their HTML, resulting in problems with using screen readers to read them.*

  • Exported solutions contained quotation marks in their file names.*

  • Signing-in to an Android 9 version app resulted in an error ("OS no longer supported.").

  • The "Complete" activity action on the Activity wall was translated to "Completed" when the Norwegian language was selected.*

  • The print preview window did not appear automatically when the print icon was selected.

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