Symptom

You are unable to configure the Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint 2013 and receive an error that resembles the following:


Document Management Settings

https://mysharepointwebsite.sharepoint.com/sites/crm is a valid URL  

Warning:

Microsoft Dynamics CRM List Component is not installed.  
Install the List Component to enable MIcrosoft SharePoint to automatically create a hierarchical folder structure on Microsoft SharePoint for Microsoft Dynamics CRM records. The List Component also enables you to get the appearance and behavior of a Microsoft Dynamics CRM List.  

Cause

The Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint 2013 requires that the URL for the Microsoft SharePoint 2013 website be entered in a case sensitive manner.  


Scenario:
If the URL for your SharePoint 2013 website is https://mysharepointwebsite.sharepoint.com/sites/CRM - then the website URL must be input exactly as https://mysharepointwebsite.sharepoint.com/sites/CRM

If you enter the following URL, you will receive the error listed in the Symptom section: https://mysharepointwebsite.sharepoint.com/sites/crm  

Resolution

When configuring the Microsoft Dynamics CRM 2011 List Component against a Microsoft SharePoint 2013 website, ensure that the URL for the SharePoint 2013 website is entered in a case sensitive manner.  

More Information


This issue will occur for SharePoint Online and SharePoint 2013 On-Premise where use of the CRM 2011 List Component for SharePoint 2013 applies.

This issue will only affect the initial configuration of the list component.

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