Symptoms

The error code 80044505 may occur when the Microsoft Dynamics CRM for Outlook Client Configuration Wizard fails to configure to the CRM organization. The user error may show:

“Generic Error Message” 

Cause

This error occurs if the username endpoint in Active Directory Federation Services (AD FS) is enabled. This will block the endpoints required by the Microsoft Dynamics CRM for Outlook client.

Resolution

Disable the username endpoint in Active Directory Federation Services.

  1. Open the AD FS Management Console

  2. In the left navigation pane, expand Service, and then click Endpoints.

  3. In the endpoint list, locate and right-click the /adfs/services/trust/13/username endpoint

  4. Select disable

  5. Restart the AD FS service.


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