The user is sending Word template emails successfully using MAPI in Microsoft Dynamics GP.  However, after applying a Microsoft Office update, the emails would no longer send and it causes Microsoft Dynamics GP to crash.  

NOTE: This issue was found on Microsoft Dynamics GP 2013 with Microsoft Office 2010.


The recommended resolution is to apply the latest service pack/highest version of Outlook for their version, or upgrade their Office version.  


NOTE: Applying the most recent patch update for Microsoft Office 2010 resolved the issue.




windows updates, crash, crashed, hangs, hanging, spins, stops, performance, emails, e-mails, emailing, e-mailing, word templates,

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!