Symptoms

This issue occurs in applications that are started before you close the Windows Calculator (calc.exe) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.

Cause

This issue occurs because the Calculator exits and changes a property. This causes the affected applications to stop responding to multi-touch.

Resolution

We have released an update to resolve this issue.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.


Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17231

321,536

12-Jul-2014

02:32

x86

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:10

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17231

493,056

12-Jul-2014

03:43

x86

Mdmappprov.dll

6.3.9600.17231

129,024

12-Jul-2014

02:41

x86

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable

For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17231

418,816

12-Jul-2014

02:35

x64

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:11

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17231

623,616

12-Jul-2014

04:17

x64

Mdmappprov.dll

6.3.9600.17231

161,792

12-Jul-2014

02:45

x64

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Mdmsettingsprov.dll

6.3.9600.17231

315,904

12-Jul-2014

01:56

Not applicable

Mdmsettingsprov.mof

Not applicable

17,384

04-Feb-2014

01:10

Not applicable

Mdmsettingsprov_uninstall.mof

Not applicable

3,112

09-Nov-2013

00:41

Not applicable

Mdmagent.exe

6.3.9600.17231

480,768

12-Jul-2014

02:56

Not applicable

Mdmappprov.dll

6.3.9600.17231

128,000

12-Jul-2014

02:07

Not applicable

Mdmappprov.mof

Not applicable

6,200

24-May-2014

01:34

Not applicable

Mdmappprov_uninstall.mof

Not applicable

1,888

24-May-2014

01:34

Not applicable


Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_12d12b12f39f66026eceb177d55128f3_31bf3856ad364e35_6.3.9600.17231_none_4b470e2a5a0a51b8.manifest

File version

Not applicable

File size

685

Date (UTC)

15-Jul-2014

Time (UTC)

16:36

File name

X86_23e1efd5898b8d85144b32a396e6abb9_31bf3856ad364e35_6.3.9600.17231_none_f0cededb226bf606.manifest

File version

Not applicable

File size

696

Date (UTC)

15-Jul-2014

Time (UTC)

16:36

File name

X86_9d3fad00debe8fbdbcc8b327b90571e6_31bf3856ad364e35_6.3.9600.17231_none_c9bddaa93425fde9.manifest

File version

Not applicable

File size

708

Date (UTC)

15-Jul-2014

Time (UTC)

16:36

File name

X86_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_49b1174b8f033f15.manifest

File version

Not applicable

File size

5,017

Date (UTC)

12-Jul-2014

Time (UTC)

08:46

File name

X86_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_d9cf67b639935545.manifest

File version

Not applicable

File size

2,173

Date (UTC)

12-Jul-2014

Time (UTC)

08:45

File name

X86_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_ea13f413c7153a71.manifest

File version

Not applicable

File size

5,008

Date (UTC)

12-Jul-2014

Time (UTC)

08:45

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_72993937a1e52fb5b6759126dd3c5924_31bf3856ad364e35_6.3.9600.17231_none_e6495770bd5969e5.manifest

File version

Not applicable

File size

712

Date (UTC)

15-Jul-2014

Time (UTC)

16:40

File name

Amd64_cdeb2cd6216b64e6ef7b22bfd51c769b_31bf3856ad364e35_6.3.9600.17231_none_b0c4aa69585041f5.manifest

File version

Not applicable

File size

700

Date (UTC)

15-Jul-2014

Time (UTC)

16:40

File name

Amd64_fd8ba4d171d00d0af1af10ba79c3bc97_31bf3856ad364e35_6.3.9600.17231_none_ff210923b83b39f9.manifest

File version

Not applicable

File size

689

Date (UTC)

15-Jul-2014

Time (UTC)

16:40

File name

Amd64_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_a5cfb2cf4760b04b.manifest

File version

Not applicable

File size

5,021

Date (UTC)

12-Jul-2014

Time (UTC)

10:55

File name

Amd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_35ee0339f1f0c67b.manifest

File version

Not applicable

File size

2,177

Date (UTC)

12-Jul-2014

Time (UTC)

10:54

File name

Amd64_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_46328f977f72aba7.manifest

File version

Not applicable

File size

5,012

Date (UTC)

12-Jul-2014

Time (UTC)

10:54

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_05f0b6fed8456c054adc2b635c0e4479_31bf3856ad364e35_6.3.9600.17231_none_e95ee48b907269c0.manifest

File version

Not applicable

File size

696

Date (UTC)

15-Jul-2014

Time (UTC)

16:37

File name

Arm_393c2f175ddca8fd0e823004d4e75195_31bf3856ad364e35_6.3.9600.17231_none_3c9e7c0e9b1e693a.manifest

File version

Not applicable

File size

685

Date (UTC)

15-Jul-2014

Time (UTC)

16:37

File name

Arm_43c5482a8eb7da3cced5732684c0a3f5_31bf3856ad364e35_6.3.9600.17231_none_4da058f58083d651.manifest

File version

Not applicable

File size

708

Date (UTC)

15-Jul-2014

Time (UTC)

16:37

File name

Arm_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_49b389a38f005ddb.manifest

File version

Not applicable

File size

5,017

Date (UTC)

12-Jul-2014

Time (UTC)

09:35

File name

Arm_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_d9d1da0e3990740b.manifest

File version

Not applicable

File size

2,173

Date (UTC)

12-Jul-2014

Time (UTC)

09:35

File name

Arm_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_ea16666bc7125937.manifest

File version

Not applicable

File size

5,008

Date (UTC)

12-Jul-2014

Time (UTC)

09:35


Workaround

To work around this issue, close and reopen the affected applications after the Calculator exits.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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