Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


In Microsoft Exchange Server 2019 or Exchange Server 2016, when the journaling mailboxbecomes available again, you try to use the Resend this message feature in Outlook on the NDRs in the alternate journaling mailbox to send the unaltered delivery reports to the journaling mailbox. However, it fails, and you receive the following error message:

Remote server returned 550 5.71 sender is not authorized to submit general reports.


To fix this issue, install one of the following updates:


Learn about the  terminology that Microsoft uses to describe software updates.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!