Last Updated: December 13, 2017


After you enter your product key and click Next, nothing happens and you cannot continue with your install of Office Premium PIPC.

Note: This issue is specific to a product only available in Japan.


To avoid this problem, do the following:

  1. Close all open windows and go to:

  2. Sign in using an existing Microsoft account or create a new one.

  3. Enter your Office product key.

  4. Follow the remaining instructions to install Office.

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